IT Service Delivery Lead — Service Desk & ISO
Listed on 2026-10-12
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IT/Tech
Systems Administrator, HelpDesk/Support, IT Project Manager, IT Consultant
Opencast, a growing tech consultancy in Newcastle upon Tyne, seeks an experienced IT Service Delivery Manager to lead the Service Desk, own day-to-day operations and drive ITIL-aligned processes while safeguarding ISO 20000-1 certification.
This hands-on role is based at our Newcastle HQ, involving incident, problem, change and knowledge management, plus mentoring staff and delivering end-user training to ensure high-quality IT support across the business.
We are looking to fill the IT Service Delivery Lead — Service Desk & ISO 20000 position at Opencast in Newcastle upon Tyne, England, United Kingdom.
As a IT Service Delivery Lead — Service Desk & ISO 20000, you will play an important part at Opencast in Newcastle upon Tyne, England, United Kingdom.
We invite applications for the IT Service Delivery Lead — Service Desk & ISO 20000 position located in Newcastle upon Tyne, England, United Kingdom.
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