3rd line Citrix SME
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-10-17
Listing for:
CBSbutler Holdings Limited trading as CBSbutler
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Systems Engineer, Windows Server
Job Description & How to Apply Below
We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.
Job Details- Newcastle or Preston based
- SC cleared roles
- Inside IR35
- £350 to £400 per day
- Provide 3rd Line support for complex Citrix incidents and problems.
- Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, Net Scaler ADC and WEM.
- Lead technical investigations, troubleshooting and root cause analysis.
- Manage and optimise Citrix policies, profiles and end-user experience.
- Support patching, upgrades, migrations and infrastructure improvements.
- Work closely with architecture, engineering and cross-functional teams.
- Proactively identify and resolve defects and recurring issues.
- Maintain strong customer service and operate in line with ITIL and service management processes.
- Proven experience in a Third Line / Senior Infrastructure Support role.
- Strong hands-on experience with:
- Citrix Virtual Apps & Desktops (Xen App/Xen Desktop)
- Citrix Cloud
- Net Scaler ADC
- Citrix WEM
- Windows Server, Active Directory and Group Policy
- FSLogix
- Experience supporting VMware, Hyper-V and/or Xen Server environments.
- Strong knowledge of Windows 10 and Windows 11.
- Experience with ITIL and enterprise support models.
- Excellent problem-solving and communication skills.
- Active SC Clearance is essential
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