System Support Analyst upon Tyne

## System Support Analyst Business Support Newcastle upon Tyne Permanent - Full Time Apply nowAt Bellway we recognise that people are the key to our success, and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. In addition to this, we are committed to being a more inclusive employer and invite applications from a variety of backgrounds.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Group Head Office, located in Newcastle upon Tyne, is looking to recruit a System Support Analyst.
** The Role
** The role of System Support Analyst reports to the System Support Team Leader and will manage and provide second-line system support for the business’ COINS system.

Principal accountabilities of the role include:
* Supporting all future system upgrades of the COINS software
* To be responsible for all data aspects of the COINS platform to ensure the highest level of data integrity
* Support, assist and undertake data migration and testing activities for regular service packs and upgrades as well as new functionality and enhancements to the system or existing processes
* Assist in the development and maintenance of any existing or potential integration with other Bellway systems
* Support and maintain 3rd Party products, notably payment solutions and submissions to HMRC and other bodies
*
* Duties and responsibilities:

** The following list of duties and responsibilities is intended to reflect the principal elements of the System Support Analyst role only and is therefore not exhaustive:
* Develop a strong working knowledge of the COINS software
* Managing and resolving issues/queries from Divisional Super Users
* Diagnose and troubleshoot faults and determine best solutions, escalating serious issues to Business Systems & Processes Team/software provider/partner
* System administration of the COINS system e.g. access rights, new user accounts etc
* Manage and maintain Central Data Repository for use by divisions including new supplier requests
* Monitoring and maintenance of the IT Service Desk solution. Develop use of this solution within the business and provide stakeholders with performance data and insight
* Support system changes and upgrades to the COINS system, including provision of appropriate user acceptance testing evidence as directed
* Document all test processes and ensure this documentation is kept current
* Monitor any replication processes from COINS to the SQL Server data warehouse for group/divisional reporting requirements
* Contribute to the development, testing and maintenance of AI scripts within Virtuoso
* Assist in the development of COINS reporting and application of the BI software to support the delivery of a robust reporting suite
* Carry out any other reasonable tasks in accordance with business needs as requested.
** Experience, Qualifications and Skills
**** Experience
* ** Experience of working on major data migration projects for large customers (working on a COINS data migration project would be advantageous)
* Experience of writing, testing and refining AI scripts, preferably within Virtuoso or a comparable AI-enabled software platform would be advantageous
* Systems support and administration experience
* SQL query tools and databases
* Power BI experience is desirable
* Advanced Excel is desirable
** Qualifications and Training
*** ITIL Foundation Certification
* Good knowledge of SQL, and knowledge of other query tools
* Additional IT professional qualifications such as BCS Diploma is desirable
** Skills and Aptitude
*** Working knowledge of accounting/ERP software.
* Good understanding of Information technology and relational Databases.
* Ability to query data using SQL, together…