Mobile Communications Technician

Our purpose at Team NP is simple: to keep people safe and fight crime. But it takes more than police officers alone to achieve this. That's where our 2,000-strong team of police staff and 200 volunteers make a difference.

As one of England's largest police forces, we offer a diverse range of departments and specialisms, creating endless opportunities to develop your career. From mentoring and coaching schemes to leadership programmes and online learning, we'll provide the support, training and time you need to achieve your ambitions.

As a Disability Confident Employer, we're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive.

Whether you're a member of staff or a volunteer, you'll have access to excellent health and wellbeing support, including year-round wellbeing initiatives, a 24/7 welfare support hotline and a leading approach to neurodiversity.

Above all, a career with Team NP is more than just a job. It's an opportunity to be part of something that truly matters.

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a Mobile Communications Technician.

As a Mobile Communications Technician you will deliver and support mobile communications technologies, including handheld and car radios, mobile devices, associated applications, and related infrastructure. The role is responsible for device configuration, fault diagnosis, installations, system maintenance, technical advice, and contributing to projects to ensure communications services remain effective, secure, and fit for purpose.

• Configure and maintain radios and mobile devices.
• Diagnose and resolve technical issues.
• Support technology refresh and deployment programmes.
• Provide technical advice to users and stakeholders.
• Maintain security, compliance, and operational standards.

• Provide specialist support for communications technology, including the configuration, installation, maintenance, repair and upgrade of police radios, smartphones and associated equipment.
• Manage the full lifecycle of Airwave terminals, ensuring devices are configured, issued, repaired and accurately tracked in line with national and force policies.
• Configure, deploy and support smartphone devices, maintaining accurate records through mobile device management systems.
• Deliver guidance and demonstrations on Airwave, ANPR and smartphone equipment, helping users maximise the effectiveness of their technology.
• Maintain appropriate stock levels of communications devices and accessories to ensure a responsive and efficient service for operational policing needs.
• Experience configuring, troubleshooting and repairing communications and computer equipment, with a strong understanding of technical support and device maintenance.
• Good level of computer literacy, with the ability to accurately manage and reconcile IT assets and equipment records.
• Practical experience using tools and equipment, such as soldering irons and drills, to carry out investigations, repairs and upgrades to technical equipment.
• Excellent organisational skills, with the ability to prioritise workloads, manage multiple tasks simultaneously, meet deadlines and maintain high levels of customer…