Oracle HCM Cloud; Helpdesk) Consultant

For over
30years,
Version 1has been aleading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awards
  over the last 3 years
• 13 awards
  - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as a
  leader in AI & digital transformation consulting
  with global delivery footprint

With3,800+ people
and revenues exceeding€347m/£302m
, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

YOU MUST BE ACTIVELY SC CLEARED

Shape the Future of Employee Service Delivery with Oracle HCM Cloud

We're looking for an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern, employee-centric HR service solutions within a secure and complex enterprise environment.

This is an opportunity to play a leading role in the design, configuration and delivery of Oracle Fusion Help Desk
, helping organisations transform how they support and engage their workforce.

You’ll work closely with business stakeholders, HR teams, architects and technical specialists to deliver best-practice Oracle HCM solutions that make a tangible impact on employee experience.

Why This Role?

You will:

• Lead the design and delivery of Oracle Fusion Help Desk solutions on significant transformation programmes.
• Influence HR service delivery strategies and advise clients on Oracle leading practices.
• Work across the wider Oracle HCM landscape, including Core HR and employee lifecycle processes.
• Collaborate with senior stakeholders in complex, enterprise-scale environments.
• Join a team that values innovation, quality delivery and continuous learning.

What You'll Be Doing

You will:

• Leading workshops and advising clients on Oracle Fusion Help Desk best practices.
• Designing and configuring Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management.
• Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes.
• Working closely with integration and technical teams to support seamless end-to-end processes.
• Demonstrating solutions to stakeholders and driving requirements through to implementation.
• Supporting testing, defect resolution, deployment and transition into support.
• Building trusted client relationships and providing functional leadership throughout delivery.

What We're Looking For

You will have:

• In-depth hands-on experience implementing Oracle Fusion Help Desk
  .
• Proven expertise across design, configuration, testing and deployment.
• Deep understanding of service requests, assignment rules, SLAs, escalations, queues and agent functionality.
• Experience delivering Oracle HCM projects through the full project lifecycle.
• Strong workshop facilitation and stakeholder management skills.
• Understanding of Core HR and the wider Oracle HCM ecosystem.
• Excellent communication skills and the ability to translate business requirements into practical solutions.
• Oracle Fusion Core HR and wider HCM modules.
• HR shared services or employee service delivery environments.
• UK public sector programmes.
• Oracle Cloud HCM certifications.

Why Join Version 1's Oracle Practice?

• Join a global Oracle practice of
  700+ specialists
  , supported by
  500+ certified professionals
  across the Oracle ecosystem.
• Work on
  large-scale,…