Senior IT Service Desk Lead - Hybrid & MS
Listed on 2026-10-26
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Ward Hadaway is seeking a Senior Service Desk Analyst to join the Technology and Change team in Newcastle upon Tyne. The role blends ticket handling, technical troubleshooting, and hands‑on hardware work, with opportunities to influence IT projects and improvements.
You will provide second line support, cover core hours on a hybrid basis, and may travel to other offices to cover the on‑call rota. Strong Microsoft 365 and ITIL knowledge are essential.
Step into the Senior IT Service Desk Lead
- Hybrid & MS 365 role at Ward Hadaway in Newcastle upon Tyne, England, United Kingdom and grow with us.
Our team is growing, and we are hiring a Senior IT Service Desk Lead
- Hybrid & MS 365 in Newcastle upon Tyne, England, United Kingdom.
This opportunity is for the Senior IT Service Desk Lead
- Hybrid & MS 365 role at Ward Hadaway.
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