Senior Business Process Consultant

Role:
Senior Business Process Consultant

Job Type: Permanent

Location:

United Kingdom / Remote

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Service Now and business process consulting?

We have an exciting role for you –Senior Business Process Consultant.

Careers at TCS:
It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

As a Senior Business Process Consultant, you will lead functional solution design for customer engagements, leveraging your workflow and industry expertise to facilitate workshops, translate business requirements into functional specifications, and drive process improvement and automation initiatives that deliver measurable business value.

• Review process guides, technical documents, and customer training materials; attend internal knowledge transfer; shape workshop agendas, plans, schedules, and customer questionnaires; and provide process guidance during kickoff
• Lead and participate in workshops, gather and document business requirements, translate requirements into functional specifications and user stories, and advise on communications, acceptance criteria, mitigation plans, and applicable change-impact or workforce-transition plans
• Lead functional participation in solution build and configuration, drive sprint planning and data migration, and lead functional testing based on solution complexity
• Guide UAT migration and defect remediation and shape adoption strategies, training plans, transition activities, and customer readiness
• Review defect remediation, oversee incorporation of production feedback, coordinate the production deployment decision with the customer, and provide input for closeout and lessons learned

• Deep workflow expertise and industry-domain knowledge aligned with the supported Service Now offering (ITSM or PLD HR).
• Act as the functional solution lead for smaller or less complex engagements and delivery teams.
• Demonstrated success in independently leading functional delivery for smaller engagements or teams and driving complex issues through analysis and resolution.
• Strong customer-facing advisory, workshop facilitation, process design, requirements gathering, user-story development, testing, training, and stakeholder-management skills.
• Experience translating complex business requirements into Service Now configuration needs and identifying process-improvement and automation opportunities.
• Required certification:
  Service Now Certified System Administrator (CSA). A Certified Implementation Specialist (CIS) certification in the aligned workflow (ITSM or PLD HR) is preferred.
• Working knowledge of Scrum, ITIL, and Now Create methodology;
  Scrum and ITIL certifications are optional.
• Ability to independently use AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Ability to clearly explain AI system design, ethical implications, platform use cases, and responsible, value-driven AI adoption.
• Ability to travel up to 50%.
• Industry-domain expertise relevant to the supported Service Now solutions and workflows.
• Additional Service Now…