SAM Manager

The Software Asset Management (SAM) Manager is responsible for the day-to-day execution, governance and continual improvement of the Software Asset Management process and is accountable for ensuring its effectiveness and efficiency across Sellafield Ltd.

Reporting to the SACM Lead, the role leads Software Asset Management activities within the SACM function and acts as a key liaison between Commercial, Procurement, Applications, End User Computing (EUC), Infrastructure, Cloud, Request, Architecture and Cyber Security & Information Assurance teams, together with the Software Asset Management managed service supplier.

The role is responsible for ensuring Sellafield Ltd effectively governs the acquisition, deployment, utilisation, optimisation, maintenance and retirement of software assets, while maintaining compliance with licensing, contractual and organisational requirements.

Working closely with stakeholders and suppliers, the SAM Manager provides governance, assurance, reporting and insight to support informed decision making, effective risk management and continual service improvement across the software asset lifecycle.

The SAM Manager supports the SACM Lead in promoting and embedding effective Software Asset Management practices across the organisation, helping to shape the future direction and maturity of the SAM capability, and works collaboratively with Hardware Asset Management, Configuration Management and other Service Management disciplines to deliver an integrated SACM capability.

• Support the overall SACM Strategy.
• Delivery of the end-to-end SAM process.
• Governance of the Supply Chain (in particular the Software Asset Management IT Supplier) to ensure that Sellafield Ltd effectively manages its purchase, deployment, maintenance, utilisation, and disposal of software applications, supported by the following services:
• Compliance tooling
• PoE compliance service, including PoE interpretation and usage data collection
• Compliance reporting (e.g. instance count, usage, risks)
• License advisory (renewals, efficiency, etc)
• Provide Software Contract assurance.
• Accountable for the accuracy of software records within SAM toolset.
• Review and analyse SAM SLA/KPI reports and software licence compliance reporting from the Asset Management IT Supplier.
• Responsible for the accuracy of software asset information within the supply chain. provided licensing toolset.
• Responsible for SAM SLAs and KPIs, including license compliance (with dependencies on accurate and timely Proof of Entitlement data from Commercial/Procurement).
• Assure the interactions between SL Commercial/Procurement and the Software Asset Management IT Supplier, particularly the transfer and updating of Proof of Entitlement (PoE).
• Support SL Commercial/Procurement with software procurement and contract tendering.
• Escalate software usage and compliance risks.
• Identify opportunities for the more efficient use of software across the SL estate, along with improvements to the SAM process, working with Continuous Service Improvement.
• Provide SAM reporting and insight to relevant stakeholders, including summaries of compliance, audit results and suggestions for improvement.
• Provide coaching, mentoring and support to SAM Analyst(s).
• Champion the importance of Software Asset Management within SACM and be an advocate for Software Asset Management.
• Maintain a working knowledge of the latest SAM standards within the industry.
• Manage the SAM process with delegated authority from the SACM Lead.
• To advise both ICT colleagues and Suppliers on SAM strategy and priorities.
• Represent SAM at governance meetings
• Maintain SLAs/KPIs for SAM.
• Deputise for the SACM Lead, as required.

• Subject Matter Expert in Software Asset Management (SAM), with experience managing software assets throughout their lifecycle.
• Significant experience leading or assuring a Software Asset Management service within a complex enterprise environment.
• Experience developing and driving strategic improvements to Software Asset Management capabilities, processes or services within a complex organisation.
• Strong knowledge of software licensing, compliance, optimisation and software asset governance.
• Significant experience using enterprise Software Asset Management tooling, including Flexera, and leveraging data from related platforms such as Service Now, Microsoft Intune, SCCM and Active Directory.
• Strong understanding of software licensing across end user, server, virtualised, SaaS and cloud…