Senior Implementation Services Manager

Law Vuis the AI-native operating system for in-house legal - the foundational layer that powers the entire legal function. Our intelligent platform connects legal intake, matters, contracts, spend, and reporting in one connected workspace, enabling legal teams to work smarter, move faster, and deliver measurable business value.

Trusted by leading organizations including Discord, Employment Hero, Etsy, and many more, Law Vuis helping legal teams transform from reactive service providers into strategic business partners.

Founded in New Zealand, Law Vuis a fast-growing global software company with customers and employees across North America, Europe, Australia, and New Zealand. Backed by leading venture capital firms, including Insight Partners and Airtree Ventures, we're recreating a new category of LegalOS software purpose-built for modern in-house legal teams.

The Senior Implementation Services Manager is responsible for ensuring an effective and enjoyable onboarding experience for new clients. You will be working with key stakeholders to ensure that the client transition from sales, through onboarding, to customer success, is a smooth process. You will ensure that the client's short and long-term objectives, internal workflows and ways of working are well understood and documented, and tailor the implementation experience to suit their key objectives and ensure successful adoption of the Law Vu workspace.

This role will call on a combination of technical implementation and customer-facing stakeholder management skills to guide clients smoothly and quickly through the onboarding experience.

• Lead end-to-end implementations for new customers, engaging multiple client stakeholders, and preparing, managing and communicating a clear implementation plan.
• Partner with customers to understand their ways of working, consulting on the best ways to leverage Law Vu.
• Act as the customer’s Law Vu expert, configuring their workspace and running training tailored to each audience, from legal teams and administrators to the wider business, remotely or on-site across the region.
• Join late-stage sales conversations to scope implementations, assist with proofs of concept, and set clear expectations before contract signature.
• Deliver implementations to agreed timelines, averaging 90 days or less for standard implementations, with clear milestones agreed up front for more complex rollouts.
• Own a structured handover to Customer Success Management, so every implemented customer moves on with documented objectives, configuration decisions, adoption status, and next steps.

• Design and configure automation that saves customers time, from contract templates with conditional logic to matter intake and approval workflows.
• Help customers build a legal front door that streamlines intake from across the business; design business portals that capture what legal needs up front and deliver every legal request to the right place.
• Guide customers through the planning and preparation of historic data for migration into Law Vu from legacy software, network drives, and databases, including the use of our AI extraction tools.
• Support customers in connecting Law Vu to the systems their business already relies on through our off-the-shelf integrations, Microsoft Power Connector, our public API, and other integration options.

• Run multiple implementations at once, managing scope, timelines, risks and dependencies so each customer stays on track.
• Provide regular project status updates to both customer project teams and internal leadership, flagging risks early and coordinating the actions needed to resolve them.
• Develop and continually improve the implementation…