Lung Cancer Screening North Consortia - System Manager

County Durham & Darlington NHS Foundation Trust needs a system manager for the Lung Cancer Screening Programme, which runs across the Northern Consortia with Northumbria and North Cumbria. The post holder keeps the programme's clinical systems safe, resilient and well governed, covering configuration, access, supplier liaison, change control and reporting. It is the senior system contact for LCS Manager, HLH/Cimar, Health Call, Aidence and Synertec, and includes line management of support staff and on-call work.

Degree-level or equivalent experience and ITIL Foundation are essential.

• Lead the day-to-day management, configuration, optimisation and support of LCSP systems in line with Trust policy, information governance, cyber security and clinical safety
• Manage the LCSP system portfolio, including access control, supplier liaison, change control, testing, release management and documentation
• Give senior specialist advice to clinical, operational and administrative users on complex system, workflow, data quality and reporting issues
• Monitor, investigate and resolve system faults, incidents and data quality issues, escalating to suppliers and Health Informatics as needed
• Configure and maintain systems to support safe patient pathways, referral management, diagnostic tracking and results management
• Develop and assure system documentation, including business continuity, disaster recovery and security compliance records, consistent across the Northern Consortia
• Maintain processes for user access, role-based permissions, starter and leaver changes and regular access audits
• Ensure LCSP data is accurate and available for assurance, audit, performance and statutory reporting, including SQL extraction and dashboards
• Lead project and service improvement work and the future roadmap for LCSP systems
• Line manage designated system support staff, including appraisal, workload prioritisation and cross-cover
• Supervise hardware and software engineers during installations, upgrades and repairs
• Take part in service continuity arrangements, including out of hours and on-call work

• Degree-level qualification in IT, digital systems, healthcare informatics or a related discipline, or equivalent relevant experience
• ITIL Foundation or equivalent service management experience
• Evidence of continuing professional development in digital systems, clinical applications or service improvement

• Extensive experience managing, administering, configuring or supporting clinical application systems in an integrated healthcare environment
• Experience of problem identification, investigation, resolution, testing, change control and end user support for complex systems
• Experience of supplier liaison, system upgrades, operational documentation, business continuity or disaster recovery planning
• Experience of leading, supervising, mentoring or developing staff or system users

• Specialist knowledge of clinical systems management, configuration, data quality, access control and SQL reporting tools
• Ability to analyse and resolve complex system, workflow and data issues where there is no obvious precedent
• Knowledge of information governance, data protection, cyber security, clinical safety, change control and business continuity
• High-level communication, negotiation, influencing and training skills, including explaining complex technical information to non-technical audiences
• Ability to plan and prioritise complex workloads, lead improvement activity and work across organisational and professional boundaries

• Able to produce all certificates stated as essential in the person specification for pre-employment checks

• Able to participate in service continuity,…