Claims Handler

Motor Claims Handler - Newcastle
Full‑Time | Permanent | Monday to Friday
Salary: £27,000 - £34,000 DOE
We're looking for an experienced and detail‑focused Motor Claims Handler to join our team in Newcastle. This is a great opportunity for someone who enjoys problem solving, supporting customers and managing claims from start to finish.

• Handle motor claims from first notification to settlement.
• Review, assess and process claims in line with company procedures.
• Investigate liability, evaluate losses and negotiate settlements.
• Manage customer enquiries by phone and email, including more complex cases.
• Keep accurate records and update information in claims systems.
• Work with loss adjusters, subject matter experts and internal teams when needed.
• Learn and develop technical skills through training and coaching.
• Suggest ideas to improve processes within the team.
• Follow company policies, compliance standards and regulatory requirements.
• Find effective solutions to routine enquiries using set processes and guidelines.

• Experience in motor claims handling (preferred).
• Strong communication and negotiation skills.
• Excellent attention to detail and accuracy.
• Confident working under pressure and managing a busy workload.
• Customer focused with a proactive, positive approach.
• Comfortable learning new systems and procedures.

• £27,000 - £34,000 depending on experience.
• Permanent, full‑time role.
• Monday to Friday – no weekends.
• Supportive team environment.
• Opportunities for growth and development.

Apply now or get in touch for more details!

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