Claims Handler

Outsource UK are recruiting for Claims Handlers to join a busy Customer Settlements and Third Party Settlement Team in Newcastle. This is a permanent role offering a competitive salary, excellent benefits, and the opportunity to develop your career in a supportive environment.

In this role, you’ll proactively manage and settle a portfolio of claims efficiently and effectively, ensuring high-quality service to customers and stakeholders. You’ll investigate claims, negotiate settlements, and manage your caseload while maintaining compliance with regulatory standards.

• Handle and settle claims in line with policy cover and legal liability
• Manage customer queries, complaints, and complex cases
• Investigate claims where necessary, ensuring fair and accurate settlements
• Negotiate with stakeholders and suppliers to control costs and achieve positive outcomes
• Identify and report potential fraud
• Maintain accurate records of reserves, recoveries, and file status

• Experience as a Claims Handler within Insurance (preferably car)
• Experience with vehicle and property damage claims, liability, and credit hire
• Strong investigation and negotiation skills
• Ability to manage a caseload independently, prioritising effectively
• Excellent verbal and written communication skills
• Empathy and professionalism when dealing with sensitive situations
• Proficiency in IT systems and computer literacy

• Competitive salary with annual performance bonus
• Hybrid working opportunities once trained
• Generous holiday allowance with options to buy more
• Pension scheme and share schemes
• Virtual GP service for you and your family
• Family-friendly initiatives, including maternity, paternity, and shared parental leave
• Ongoing learning and development opportunities

If you are passionate about providing excellent customer service, managing claims with integrity, and developing your career in insurance, this is the role for you.