Senior Motor Fraud Claims Handler

The rewards and benefits on offer:

• Immediate start available

• Highly Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.

• Hybrid working

• Monday - Friday 9.00 – 5.00 (1 hour for lunch)

• 25 days holidays + bank holidays increasing to 28 after 5 years

• Pension – Employee 5% and Employer 3%

• Free Parking on site

• Free Daily Fruit drops

• Free Breakfast for all staff

• Death in service 3 times salary

• Employee Assistance programme

• Discount platform

• Day off for your birthday

• Free flu jabs for anyone that wishes to have them

• Cycle to work scheme

• Salary sacrifice Season ticket for the metro

• Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)

MTrec Commercial are supporting their long-term Newcastle-based professional services client with the recruitment of an experienced Senior Motor Fraud Claims Handler. You will be joining a truly exceptional and multi-award-winning business with an excellent team-based culture and a wide range of industry-leading benefits. The role will be highly varied, interesting and rewarding. As a senior member of the team, you'll play a key role in identifying opportunities to enhance our fraud strategy, improve referral quality, and support the continuous development of our counter-fraud capability.

You'll be empowered to make decisions, drive investigations, and contribute to the ongoing evolution of our fraud capability. If you're an experienced fraud professional looking for your next challenge, we'd love to hear from you.

• Managing a portfolio of up to 150 fraud investigation claims.

• Reviewing and triaging fraud referrals, identifying the most appropriate investigation strategy from the outset.

• Analysing intelligence and evidence to drive effective, proportionate investigations and achieve the correct claims outcome.

• Managing claims proactively from cradle to grave, ensuring compliance with internal procedures, service standards, and regulatory requirements.

• Identifying and preventing claims leakage while maximising savings, repudiations, and fraud prevention opportunities.

• Accurately recording and evidencing all indemnity and claims savings achieved.

• Ensuring compliance with Consumer Duty, FCA requirements, and company policies.

• Delivering fair and professional customer outcomes while maintaining a strong fraud detection mindset.

• Liaising with policyholders, third parties, solicitors, investigators, and other external stakeholders.

• Providing clear, concise, and targeted instructions to suppliers and investigation partners.

• Supporting the development of the team by sharing knowledge, identifying trends, and contributing ideas to improve processes, controls, and referral quality.

• Proven experience handling fraud investigations within a motor insurance claims environment.

• Strong technical knowledge across:
  Indemnity, Liability, Credit hire, Property damage, First-party claims, Personal injury claims.

• Excellent investigation, analytical, and decision-making skills.

• Strong understanding of fraud indicators, intelligence-led investigations, and proportionate claims handling.

• Effective Claims management skills, with a disciplined approach to reserving, diary management, and customer communication.

• Ability to work independently, prioritise effectively, and manage your own SLAs.

• Strong negotiation and influencing skills.

• Excellent verbal and written communication skills.

• Commitment to delivering exceptional customer service while protecting the business from fraud risk.

• Experience using fraud intelligence and investigative tools, including the Insurance Fraud Bureau (IFB).

• Experience reviewing IFB alerts, submitting intelligence, and identifying exposure through industry fraud databases.

• Knowledge of counter-fraud best practice, emerging fraud trends, and industry intelligence sharing initiatives.