Claims Handlers - Settlements

Serving our customers, communities, and planet a little better every day., At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care. We're looking for Claims Handlers
- Settlements to join our Third Party Assist Team. In this role, you'll proactively manage and support third party motor claims, helping customers access repair and mobility solutions while delivering excellent service and controlling claims costs. Working in a specialist area of claims handling, you'll engage directly with non-fault third parties, building relationships, influencing outcomes and identifying solutions that benefit both customers and the business.

This is an excellent opportunity for someone with an insurance background, or an interest in motor insurance, who enjoys customer interaction, problem-solving and negotiation.

• Proactively contacting non-fault third parties and promoting the benefits of our repair and mobility services and solutions.
• Building positive relationships with customers through effective communication, helping them navigate their circumstances and achieve the right outcome.
• Negotiating with third-party stakeholders and suppliers to deliver fair outcomes while controlling costs and protecting business interests.
• Managing claim progress and departmental priorities, including monitoring ongoing hire and repair activity.
• Identifying, investigating and escalating potential fraud concerns in line with company processes and procedures.
• Supporting the efficient handling and settlement of claims while delivering a high standard of customer service to all stakeholders.

• Excellent customer service and communication skills, with the ability to influence, persuade and explain information clearly to a variety of customers and stakeholders.
• Strong ownership and decision-making capability, with the confidence to take responsibility within agreed authority levels and identify solutions that meet both customer and business needs.
• Strong organisational and prioritisation skills, with the ability to manage workloads effectively while maintaining high standards of service.
• A resilient and adaptable approach, demonstrating empathy in challenging situations, a positive attitude and the ability to work collaboratively through change.

A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

As a Disability Confident Employer (Level
2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be held from w/c 24/08/2026.

Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development.

It's why you'll always be heard and find balance that works for you. It's why you’ll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make everyday a little better.

Making Insurance and Money Services more rewarding and offering great value and choice - because we know…