Account Handler

Account Handler We are looking for a New Business Account Handler to join Lycetts in our Newcastle Upon Tyne or Catterick office. Competitive salary, excellent benefits and hybrid working.

Working hours:35 hours per week, Monday to Friday

Duration:Permanent

Location:Newcastle Upon Tyne, or Catterick

Lycetts Insurance Brokers
, who are proudly part of Benefact Group
, are looking for an Account Handler to join our Newcastle Upon Tyne, or Catterick office.

This is a fantastic opportunity to join Lycetts as an Account Handler
, where you’ll deliver high-quality insurance support to clients and prospects, with a focus on new business leads. You’ll manage enquiries from start to finish, ensuring accurate, compliant processing and acting as a key point of contact to provide advice and build strong relationships.

Working with your Team Manager, you’ll help drive conversion and growth by identifying cross-selling and upselling opportunities, while liaising with insurers and negotiating terms within your authority to ensure a smooth and professional service.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

• Manage new business opportunities from initial enquiry through to successful placement and conversion.

• Prepare, present and negotiate insurance quotations, securing cover that meets clients' needs.

• Build and maintain strong relationships with prospects, delivering a seamless client experience throughout the sales journey.

• Provide a responsive, high-quality service, ensuring client and broker enquiries are handled efficiently and professionally.

• Support policy administration, premium processing and documentation to ensure accurate and timely delivery.

• Identify cross-selling and upselling opportunities to maximise business growth and client retention.

• Maintain accurate records and ensure compliance with regulatory and company standards.

• Continuously develop product knowledge, market awareness and professional expertise to deliver informed client solutions.

• Experience in general insurance or a similar client-handling/business environment.

• Experience of processing new business, including quotation, placement and policy documentation.

• Demonstrable experience of liaising with insurers and clients directly.

• Experience managing a portfolio of accounts, including cross‑selling opportunities.

• Cert CII qualification (or working towards) or demonstrable equivalent industry experience

• A competitive salary - let's discuss it

• Hybrid working available upon successful completion of probation

• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme

• Annual Bonus scheme (Discretionary based on individual and company performance)

• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary

• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)

• Career development opportunities with funded support and financial incentives for all professional qualifications.

• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high…