Uninsured Loss Recovery; ULR File Handler – Credit​/Claims

Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims

Office based – Newcastle upon Tyne
Salary: £25,000 – £28,000 DOE + Performance Bonus

We are looking for a File Handler to manage a caseload of Uninsured Loss Recovery (ULR) claims – mainly vehicle damage and credit hire recovery – from start to finish. You will run around 100–140 files, progress cases efficiently, and achieve strong outcomes for clients.

• Review new instructions and manage a caseload of 100–140 files
• Handle enquiries from clients, introducers, and third parties
• Maintain accurate file records and key dates (e.g. limitation)
• Negotiate with insurers, solicitors, engineers, and hire companies
• Prepare cases for court proceedings and issue court papers
• Conduct litigation up to and including final hearings
• Assess case prospects and gather supporting evidence

• Previous credit hire and/or litigation experience preferred
• Other relevant claims handling experience also considered
• Knowledge of legal concepts and civil procedure rules
• Excellent client care, attention to detail, and communication skills
• Strong IT skills (MS Office, time recording systems)
• Highly organised with ability to meet deadlines
• Team player with a proactive approach

• £25,000 – £28,000 DOE + performance-based bonus
• 23 days holiday + Bank Holidays (increasing with service)
• Holiday purchase scheme (up to 1 week extra)
• Attendance bonus
• Death in service benefit (after 1 year)
• Company pension (auto-enrolment)
• Employee assistance programme (24-hour helpline)
• Travel-to-work schemes (bike to work, public transport)
• Annual flu jab and eyecare scheme

We are a Legal 500–recognised law firm with 30+ years’ experience in personal injury, clinical negligence, credit hire, and housing disrepair. With offices in Newcastle and Birmingham, we combine legal expertise with a client-focused approach and are proud to be rated "Excellent" on Trustpilot.