Maintenance Manager; KwaZulu-Natal

ANEW Resort Vulintaba is seeking an experienced Maintenance Manager to oversee all hotel maintenance operations, ensuring the property is safe, well-maintained, and fully functional to support a high-quality guest experience.

Lead ANEW Hotel’s maintenance operations to deliver exceptional guest experiences through proactive facility management, team development, and operational excellence. Drive continuous improvement while maintaining property standards that exceed guest expectations.

• Develop and implement preventative maintenance strategies
• Create and manage annual maintenance budgets
• Manage department KPIs and monitor performance through Infraspeak
• Drive energy efficiency and sustainability initiatives
• Oversee contractor relationships and service level agreements
• Lead continuous improvement projects

• Build and develop a high-performing maintenance team
• Implement succession planning and career development programs
• Conduct monthly one-on-one development discussions
• Ensure comprehensive technical training programs
• Foster a culture of excellence and guest service
• Manage performance and provide coaching
• Ensure compliance with health and safety regulations

• Oversee maintenance operations through Infraspeak:
• Preventative maintenance schedules
• Work order management
• Resource allocation
• Quality control
• Performance tracking
• Maintain property standards across:
• Building systems and infrastructure
• Guest rooms and public areas
• Grounds and landscaping
• Swimming pools and amenities
• Implement and monitor quality control systems
• Ensure regulatory compliance

• Develop and manage annual maintenance budgets
• Control operational costs while maintaining quality
• Analyse spending patterns and implement cost controls
• Manage contractor and supplier relationships
• Optimize inventory management
• Create monthly financial reports
• Lead cost-saving initiatives

• Ensure maintenance of all hotel systems:
• Electrical and lighting
• Plumbing and water systems
• HVAC and ventilation
• Building structure and finishes
• Grounds and landscaping
• Monitor equipment performance and lifecycle
• Implement preventative maintenance programs
• Ensure compliance with safety standards
• Drive sustainability initiatives

• Ensure swift resolution of maintenance issues
• Maintain exceptional property standards
• Minimize operational impact on guests
• Drive service excellence through team development
• Monitor and improve guest satisfaction metrics

• Proven maintenance management experience
• Strong technical knowledge of building systems
• Experience with maintenance management systems
• Excellence in team leadership and development
• Strong financial and business acumen
• Outstanding problem-solving abilities
• Commitment to guest service excellence
• Technical experience
• Preventative maintenance
• Problem solving and troubleshooting
• Project management
• Health and safety compliance
• Budgeting and cost control
• Communication and coordination
• Emergency response and crisis management
• Inventory and supply management

• Professional development opportunities
• Leadership growth path
• Competitive compensation package
• Recognition for excellence
• Supportive work environment

• Guest satisfaction scores
• Preventative maintenance completion
• Budget management
• Team development
• Energy efficiency
• Safety compliance
• Cost control
• Quality standards