Workplace Leader

Position: Workplace Experience Leader
Location: Newcastle upon Tyne

## Workplace Experience Leader
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Job Title
** Workplace Experience Leader – P&G Account EMEA (P2)
** Department/Client Account
** IFM - P&G Account, UK
** Line Manager
** Workplace Experience Regional Leader, Northern Europe
** Number of Subordinates
** Four (4):

Workplace Experience Assoc (WEA x2), Workplace Experience Coordinator (WEC x
2).
** Job Summary/Goals
** Responsible for leading the delivery of all Non-Technical FM services and integration of capital projects delivery at Procter and Gamble at the Newcastle Innovation Center campus, for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved.  In this capacity there are 6 major activities for which you are accountable:
* People Management – develop and sustain a high quality well motivated team
* Client Management – ensure that on site Clients expectations are met
* Contracts Management – ensure that all contracts are professionally delivered
* Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
* Health and Safety Management – ensuring the provision of a safe working environment
* Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives.
** Essential Duties and Responsibilities
*** People Management  Provide leadership for site FM team  Mentor & enable training & development of team members  Identify and fill staffing needs  Nurture an environment conducive to good teamwork and co-operation among colleagues
* Client Management  Strive to “delight” the Client in all aspects of service delivery  Interact on a regular basis with the appropriate P&G C&SS Manager and on-site client personnel to discuss ongoing service delivery and forward planning
* Contracts Management  Ensure that all contracts at the site are delivering the required service at the correct cost  Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
* Finance Management Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets.
* Health and Safety Management Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
* Human Experience / Hospitality Management You enjoy and excel working on a
** fast-paced environment**. You are
** detailed oriented
** to
** deliver results
** timely and with the highest quality. You feel
** empowered
* * to create
** memorable human experiences
** for the client, the internal JLL team, and the account’s One Team while upholding safety standards. You are a
** passionate
* * expert that embodies the JLL Human Experience
** culture
* * of being an early adopter and turning problems into opportunities while having the flexibility to
** think outside of the box**. You are a
** role model
** with uncompromising standards who works as a
** collaborative team player**,
** communicates professionally
** and demonstrates
** accountability**. You are open to new and innovative ideas and you focus on
** continuous improvement
** and
** delighting the customer**. At JLL you are expected to think “WE”. Everyone in the organization is part of the
** team**! You are a
** proactive**,
** empathetic
* * leader who brings a
** positive attitude
** to the workplace each day. You are a
** change agent
** who lives JLL’s core…