Learning Systems Administration Manager

People Admin Team Manager | Full Time | Permanent | Competitive salary plus fantastic benefits

Location: Spire Manchester Hospital (Hybrid – 3 days on-site)
Salary: Competitive & Excellent Benefits

Join Spire Healthcare – Where People Come First
At Spire Healthcare, we put people at the heart of everything we do. We’re looking for a dynamic Learn Systems
Team Manager to lead our dedicated team and deliver exceptional HR and workforce administration services. This is a fantastic opportunity to make a real impact in a fast-paced, collaborative environment.

• Oversee the daily operations and activities of the Oracle Learn System Administration team ensuring the efficient and effective performance of the Spires Oracle Learn LMS.
• The post holder will provide an escalation point for the resolution of queries and support their team by providing timely and accurate advice enabling them to deliver high levels of customer service that meets or exceeds service standards and targets.
• Contribute to the successful delivery of cross-functional and organisation-wide initiatives by providing subject matter expertise, system insights, and operational support.

• Manage the Learn System Administration team and the team’s performance.
• Review team performance on a monthly/regular basis and identify opportunities for continuous improvement.
• Maintain and monitor output for accuracy and timely completion, and compile statistics for monitoring and reporting.
• Meet KPI’s/ SLA’s through effective communication and prioritisation
• Maintain and monitor daily KPI/ quality management statistics.
• Train/coach new and existing team members to improve performance.
• Manage any continuous improvement initiatives and drive through to completion.
• Analyse work volume trends to forecast future workflow. Use this information with internal time recording statistics and productivity measures, to ensure the right number of skilled resources are in place to meet required current and future service requirements.
• Assist in recruitment, training and coaching of new staff into the team to ensure maximum performance.
• Handle complex Oracle Learn System admin queries and client complaints in a positive way on behalf of team members.
• Maintain a working knowledge of all Spire Healthcare HR processes.
• Keep abreast of changes in employment legislation through reading professional magazines, attending seminars etc.
• Performance reviews with all direct reports and monthly 1-2-1’s.
• Conduct regular coaching and individual development activities.
• Manage relationships with internal & external Learning and Development teams and third-party providers.
• Maintain and monitor daily/week quality statistics for review utilising the People Shared Services issues log.
• Ensure company confidentiality/data protection is always followed, in all transactions processed by the team.
• Manage relationships with internal stakeholders including Senior Management/Directors.
• Ensure appropriate and accurate communications with key stakeholders.
• Liaise with all other teams to ensure timely and accurate processing of cases.
• Client service – ensure we deliver to a high standard and gain evidence via service review meetings/feedback and satisfaction surveys.
• Recommend and agree ways in which systems, processes and procedures can be improved to enhance business

• At least 24 months experience of Learn system team management, preferably Oracle Learn experience.
• Professional, able to work under pressure, enthusiastic and committed to working within their team to effectively support the needs of the business.
• Experience of high-volume administration, ideally in a People Shared Service Centre, ability to support team members, liaise with Key Stakeholders and manage colleagues in times of peak workload, holidays and other absences.
• Excellent communication skills at all levels, strong attention to detail, flexibility, complaints management and the ability to perform in a fast paced complex and changing environment are integral to this role.

• Ability to communicate and gain credibility at all levels
• Ability to use range of HR systems and Microsoft packages.
• Abili…