Participant Services Officer

About Us

The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region.

Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

The Mai-Wel Group is seeking a Part-Time Participant Services Officer to join our Corporate Services / Finance team. This role plays a critical part in ensuring accurate participant information, smooth service agreements, and compliant claims management within the NDIS framework. This is an ideal opportunity for someone with strong administration, data, and stakeholder skills who enjoys working in a purpose-driven organisation.

Reporting to the Business Partner - Finance
, you will work closely with the Finance team and Engagement Coordinator to ensure participant records and service agreements are accurate, up to date, and compliant with funding and regulatory requirements. This role is offered on a part-time basis with flexibility and hybrid work options available.

• Minimum 2 years’ experience in a similar administrative or participant-focused role
• Working knowledge of NDIS funding and NDIA frameworks
• Strong attention to detail and time management skills
• Confidence using CRMs and Microsoft Office
• Excellent written and verbal communication skills
• A solutions-focused and professional approach
• Ability to handle sensitive information with discretion

• Certificate IV in Business, Administration or related field (essential)
• Experience in Not-For-Profit, Disability, Health, or Community Services (desirable)

• Purpose-driven organisation making a real difference
• Part-time and hybrid flexibility
• Supportive, values-led culture built on Respect, Integrity, and Excellence
• Inclusive workplace committed to diversity, equity, and belonging
• Opportunities to contribute to system improvements and team growth

• Classification: SCHADS Award - Level 3
• Employment type:
  
  Part-Time
• Location:
  
  Maitland / Hybrid
• Travel to other sites may be required

• National Criminal History Check
• Working with Children Check
• NDIS Worker Screening Check
• Proof of right to work in Australia

If you’re passionate about delivering quality outcomes and want to be part of a values-driven organisation, apply now via SEEK or our careers page on our website. Applications will close 6th February 2026 (Friday).