Head of Key Account Management

Head of Key Account Management Newcastle, UK

3t is currently looking to recruit a Head of Key Account Management on a permanent contract in the UK. This role can be based at any of our UK training centres.

The Company

At 3t, we are passionate about up-skilling and empowering work forces to ensure a prosperous future where all workers, organisations and our industries thrive.

3t is the combination of world‑leading companies that are together transforming training in the energy, and wider safety‑critical sectors, combining cutting‑edge immersive technology with award‑winning high‑impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.

Together, we are training the workforce of the future.

3t Training Services is the UK’s largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider and utilities sectors including gas, electric, and water.

The Role

As Head of Key Account Management for 3t Training (UK) you will be leading the overall Key Account Management team responsible for the delivery of an on‑budget performance for 3t Training products sold across the in the UK and Onboard Division.

Delivery of income targets for the key product verticals within 3t Training, as well as the wider 3t Group business lines as identified within your annual objectives.

Leading from the front with a positive, hands‑on approach, you will provide customer solutions that align with the strategic aims of 3t Training and the 3t Group.

You will challenge customer perceptions and be a thought leader in the learning and competency space to deliver innovative and bespoke solutions to meet the needs of complex customer requirements.

You will support the wider business development efforts of the team including mentoring, training, support and direction, as well as supporting the Senior Leadership team as required including with forecasting, budgeting and driving strategic initiatives for the business.

Your role will be split between managing some of 3t biggest B2B clients and seeking new developments and customers as per 3t Training strategic goals.

Duties and Responsibilities:

• Support develop strategy for meeting and exceeding the 3t Training B2B budget for the UK (including onboard training)
• Train and coach the Key Account Management team to be knowledge in all 3t solutions to support lead generation, upselling and increasing the sales pipeline
• Be a thought leader in the learning and competency space, challenging customers to think differently about their approach and delivering value propositions that exceed their expectations
• Leading from the front and inspiring others to achieve the 3t Training and 3t Group vision
• Create a high‑performance sales culture across the team, putting customers’ needs at the heart of everything we do
• Direct relationship management of key strategic relationships
• Input and support for designated globally key strategic accounts
• Actively and successfully manage the sales process and pipeline management
• Using weekly / monthly KPI’s to ensure that the UK is performing in line with expectations and reporting back to Senior Leadership to advise on performance
• Think clearly under pressure and act in a sociably responsible way
• Supporting the annual budgetary process through the collation and presentation of key information required in the construction of annual budgets
• The job holder is expected to be flexible and undertake additional duties commensurate with the overall responsibilities of the role, and that are within their competence, when required.
• Setup KPI’s to monitor both the reactive and proactive sales process
• Constant review and appraisal of SME and small B2B customers ensure we have both a relationship and transactional engagement plan
• Working with marketing to ensure clear communications plan to clients utilising digital technologies

The Person

At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe…