Head of Managed Services

3t is currently looking to recruit a Head of Managed Services on a permanent contract in the UK. This role can be based at any of our UK training centres.

At 3t, we are passionate about up‑skilling and empowering work forces to ensure a prosperous future where all workers, organisations and our industries thrive.

3t is the combination of world‑leading companies that are together transforming training in the energy, and wider safety‑critical sectors, combining cutting‑edge immersive technology with award‑winning high‑impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.

Together, we are training the workforce of the future.

3t Training Services is the UK’s largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider and utilities sectors including gas, electric, and water.

Strategic Leadership & Growth

• Execute the operational delivery of a 12–24‑month Managed Services strategy aligned to UK and Group priorities.
• Lead the divisional growth plan with clear revenue, margin, and efficiency targets.
• Support Business Development Director with high‑value segments and new service opportunities; build cases for service expansion, partnerships, and delivery models.
• Collaborate with Business Development on pipeline focus, bid strategy, and win themes; co‑lead major pursuits and renewals.
• Grow client spend and increase the value of existing accounts by broadening services and deepening engagement.

Commercial & Financial Management

• Full accountability for divisional P&L: revenue, gross margin, EBITDA contribution, and cash performance.
• Oversee margin modelling, cost‑to‑serve optimisation, and commercial risk assessment for MSAs/SOWs/changes.
• Ensure accurate forecasting, revenue assurance, and on‑time billing; partner with Finance on DSO and cash targets.
• Track commercial KPIs for service launches and changes, ensuring utilisation and margin payback are achieved.

Service Delivery & Operational Excellence

• Ensure reliable, compliant, on‑time delivery across all Managed Services accounts to contracted SLAs/KPIs.
• Standardise operating models, processes, playbooks, and reporting to drive consistency and scalability.
• Lead capacity and workforce planning (insource vs outsource), ensuring the right skills are in place to meet demand.
• Run robust incident, problem, and change management with clear escalation paths and post‑incident reviews.
• Drive continuous improvement to remove waste, reduce handoffs, and improve cycle time and client satisfaction.
• Have global responsibility for the operational delivery of Managed Services.

Governance, Risk & Compliance

• Maintain strong governance for SLA management, audit readiness, quality standards, and contractual compliance.
• Own the divisional risk register (commercial, operational, information governance), with mitigations and monthly updates.
• Ensure data protection and information security controls are embedded in workflows, systems, and reporting as part of the booking team processes.
• Maintain a fit‑for‑purpose Business Continuity Plan and test readiness for critical services.

Client Leadership & Executive Escalation

• Act as senior owner for strategic MS clients; support Quarterly Business Reviews (QBRs), focus on service improvements and executive‑level escalations.
• Translate client goals into clear delivery outcomes and improvement plans with measurable benefits.
• Strengthen relationships across client stakeholders (operations, HSE, HR/L&D, procurement), positioning 3t as the preferred partner.
• Support converting client opportunities (new services, geographic expansion, blended solutions) into revenue‑generating actions.

People Leadership & Culture

• Lead, coach, and develop teams across Operations, Bookings, Finance Support, and Admin to deliver high performance.
• Implement succession planning, skills development, and role clarity; ensure capacity meets demand peaks.
• Foster a culture of client‑centricity, accountability, and continuous improvement, aligned to 3t values.
• Set clear objectives, recognise excellence,…