Operational Underwriting Team Leader

Serving our customers, communities, and planet a little better every day.

Starting Salary from £33,040 + benefits

Location: Newcastle, Blended

Office Attendance: Our roles are hybrid once training completed; however, you should be able to travel to the Newcastle office 2 days per week for this position

Closing Date: Friday 20th February 2026 cop.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

This is an exciting opportunity for an Operational Underwriting Team Leader to join our Underwriting team in Newcastle. You’ll lead, motivate and support a team of Operational Underwriters through the underwriting referral management agreed framework and authority.

• Lead, coach, and develop a team of operational underwriters to meet performance and quality objectives.
• Manage workload allocation and resource planning to ensure SLA delivery.
• Monitor operational underwriting processes to maintain accuracy, efficiency, and compliance standards ensuring documentation remains relevant and up to date.
• Drive the adoption of best practices and implement process improvements to enhance productivity.
• Track KPIs, prepare performance reports, and present insights to management.
• Collaborate with cross-functional teams to resolve issues and improve the customer experience.
• Recognise how customer-facing systems influence underwriting and integrate this understanding into daily decision-making.

• Proven experience managing, developing and motivating people, including coaching, performance management, and supporting development.
• Strong communication skills, able to tailor your approach to different audiences.
• Good attention to detail – able to maintain high accuracy and efficiency in operational processes.
• Confidence to work without supervision and provide technical guidance.
• Ability to create relevant and effective reports.
• Good judgement and decision-making capability.

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year. Plus Critical Illness cover.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Access to Green Car Leasing Scheme.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• Take part in our Buy as you Earn and Save as you Earn share schemes.

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be from February 2026.

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!