Deputy Practice Manager

Job title: Deputy Practice Manager / Operations Manager

Location: Westerhope Medical Group - Newcastle Upon Tyne

Salary: Up to £17 per hour depending on experience

Working hours: Monday-Friday 37 hours per week

Job type: Permanent

Advert closing date: 4th March 2026

We are a rapidly growing GP‑led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients.

• To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long‑term strategic objectives in a safe and effective working environment.
• To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
• Through innovative ways of working, support the practice manager leading the team in promoting ED&I, SHEF, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

• Supporting the practice manager in the day‑to‑day operations of the practice, ensuring staff achieve their primary responsibilities
• Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
• Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators
• Implementing systems to ensure compliance with CQC regulations and standards
• Evaluating, organising and overseeing the staff induction programme
• Support the overall practice clinical governance framework, submitting reports for QOF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.
• Guide the team to reach QOF targets (supported by the nursing and administrative leads)
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
• Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
• Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
• Guiding staff and developing searches and audits on the clinical system
• Reviewing and updating clinical templates ensuring they relate to current practice
• Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
• Ensuring the staff implement the practice wide approach to the management of all patient services matters
• Line managing the team, being responsible for timely and accurate appraisals and first line support for disciplinary and grievances.

• Experience working in a healthcare setting
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (EMIS & Office)
• Ability to motivate teams, enhance morale and maintain a positive working environment
• Ability to prioritise, delegate and work to deadlines

• Experience working in a primary care setting
• Leadership and/or management qualification
  
  Experience of managing multidisciplinary teams
• Ability to recognise opportunities to enhance service delivery

• 27 days annual leave (pro‑rata) plus 8 bank holidays (pro‑rata)
• NHS Pension Scheme

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.