Practice Manager

Job description

Job role:

CQC Registered Practice Manager

Job type:
Permanent

Salary:
Up to £54,000 per annum depending on experience

Location:

Westerhope Medical Group, Newcastle Upon Tyne

Working hours:

37 hours per week

Advert closing date: 4th March 2026

The surgery Practice Manager and CQC registered manager plays a pivotal role in managing the day-to-day operations of the practice. This includes ensuring compliance with Care Quality Commission (CQC) regulations, maintaining high standards of patient care, leading the administrative team, supporting the clinical staff and representing the practice at events to external agencies, stakeholders, and to patients. The role requires strategic leadership to drive service improvements while ensuring the practice meets its financial and operational objective.

• Manage the practice’s staff to ensure teams work effectively
• Ensuring all teams have an appropriate mix of skills and experience, and are equipped with the resources required.
• Maintaining staff to ensure the workforce is effectively covered during absence & delegating activities and workload as appropriate
• Support with recruitment and retention of staff including interviewing candidates and reviewing job descriptions and person specifications
• Monitoring staff performance, keeping accurate records and providing support and encouragement
• Giving clear feedback on performance on an ad-hoc basis, and through appraisals and formal processes
• Plan for staff absence, such as annual leave, maternity/paternity leave, etc
• Ensure all practice staff use resources efficiently
• Overseeing how changes affect staff and the practice in general, including maintaining stability and morale to ensure optimum staff performance
• Make available and promote appropriate staff training and development opportunities, including (but not limited to):
  Developing a culture of learning and continuing education
• Ensuring that staff have opportunities and are encouraged to learn from experiences, such as significant events

• Manage income and expenditure systems (invoicing, banking, petty cash, etc)
• Manage and maintain the practice’s physical and financial resources to maximum effect, including (but not limited to): planning and monitoring income and cash flow to maximise budgets and to ensure funds are available as needed
• Monitoring expenditure and identifying where outgoings deviate from financial planning, taking action to mitigate shortfalls where appropriate
• Making sure financial risks are identified and mitigated, taking action where needed
• Maintain up-to-date financial plans and records
• Ensuring that financial plans, records and reports are available to the partnership as required
• Keeping financial records up to date and accurate; these include accounts, banking data, payroll, superannuation, PAYE, insurance, etc
• Submitting up-to-date records and returns to the relevant agencies on time, including HMRC, CCG board, accountants, etc

• Take on the role of CQC registered manager
• Prepare for and participate in CQC inspections
• Planning and managing QOF activities and workload, delegating duties and monitoring progress, and taking corrective action as required
• Identify and take appropriate action when problems with resources might arise
• Ensure the practice’s IT resources, including hardware, software and data, are managed and maintained in a way that safeguards patient information and benefits patient care.
• Making sure staff make the most effective use of the technology needed to perform their job
• Ensuring data and information are handled correctly, processed in an agreed format, actioned in a timely manner, stored and transmitted in a way that maintains confidentiality
• Ensuring the practice complies with legislation and information management standards, such as data protection, Freedom of Information, GMC guidance, etc
• Implementing procedures and systems that protect patient confidentiality at all times, including ensuring staff are aware of systems and how they work
• Monitor the availability of appointments, both in advance and on a day-to-day basis, to make sure patient access is adequate, taking action to implement cover when…