Deputy Practice Manager

Job title:

Deputy Practice Manager / Operations Manager

Location:

Westerhope Medical Group - Newcastle Upon Tyne

Salary:
Up to £17 per hour depending on experience

Working hours:

Monday-Friday 37 hours per week

Job type:
Permanent

To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the practice manager leading the team in promoting ED&I, SHEF, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients.

Duties include but are not limited to:

Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times

Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators

Implementing systems to ensure compliance with CQC regulations and standards

Evaluating, organising and overseeing the staff induction programme

Support the overall practice clinical governance framework, submitting reports for QOF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.

Guide the team to reach QOF targets (supported by the nursing and administrative leads)

Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

Guiding staff and developing searches and audits on the clinical system

Reviewing and updating clinical templates ensuring they relate to current practice

Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.

Ensuring the staff implement the practice wide approach to the management of all patient services matters

Line managing the team, being responsible for timely and accurate appraisals and first line support for disciplinary and grievances.

• Experience working in a healthcare setting
• Excellent communication skills (written, oral and presenting)
• Ability to motivate teams, enhance morale and maintain a positive working environment
• Ability to prioritise, delegate and work to deadlines
• Experience working in a primary care setting
• Experience of managing multidisciplinary teams
• Ability to recognise opportunities to enhance service delivery

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.