CQC Registered Practice Manager

Job role:

CQC Registered Practice Manager

Job type:
Permanent

Salary:
Up to £50,000 per annum depending on experience

Location:

Westerhope Medical Group, Newcastle Upon Tyne

Working hours:

37 hours per week

The surgery Practice Manager and CQC registered manager plays a pivotal role in managing the day-to-day operations of the practice. This includes ensuring compliance with Care Quality Commission (CQC) regulations, maintaining high standards of patient care, leading the administrative team, supporting the clinical staff and representing the practice at events to external agencies, stakeholders, and to patients. The role requires strategic leadership to drive service improvements while ensuring the practice meets its financial and operational objective.

We are a growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients.

Management:

Manage the practices staff to ensure teams work effectively

Ensuring all teams have an appropriate mix of skills and experience, and are equipped with the resources required.

Maintaining staff to ensure the workforce is effectively covered during absence & delegating activities and workload as appropriate

Support with recruitment and retention of staff including interviewing candidates and reviewing job descriptions and person specifications

Monitoring staff performance, keeping accurate records and providing support and encouragement

Giving clear feedback on performance on an ad-hoc basis, and through appraisals and formal processes

Plan for staff absence, such as annual leave, maternity/paternity leave, etc

Ensure all practice staff use resources efficiently

Overseeing how changes affect staff and the practice in general, including maintaining stability and morale to ensure optimum staff performance

Make available and promote appropriate staff training and development opportunities, including (but not limited to):
Developing a culture of learning and continuing education

Ensuring that staff have opportunities and are encouraged to learn from experiences, such as significant events

Finance:

Manage income and expenditure systems (invoicing, banking, petty cash, etc)

Manage and maintain the practices physical and financial resources to maximum effect, including (but not limited to): planning and monitoring income and cash flow to maximise budgets and to ensure funds are available as needed

Monitoring expenditure and identifying where outgoings deviate from financial planning, taking action to mitigate shortfalls where appropriate

Making sure financial risks are identified and mitigated, taking action where needed

Maintain up-to-date financial plans and records

Ensuring that financial plans, records and reports are available to the partnership as required

Keeping financial records up to date and accurate; these include accounts, banking data, payroll, superannuation, PAYE, insurance, etc

Submitting up-to-date records and returns to the relevant agencies on time, including HMRC, CCG board, accountants, etc

Compliance:

Take on the role of CQC registered manager

Prepare for and participate in CQC inspections

Planning and managing QOF activities and workload, delegating duties and monitoring progress, and taking corrective action as required

Identify and take appropriate action when problems with resources might arise

Ensure the practices IT resources, including hardware, software and data, are managed and maintained in a way that safeguards patient information and benefits patient care.

Making sure staff make the most effective use of the technology needed to perform their job

Ensuring…