Practice Manager

Job Description

Job role:

CQC Registered Practice Manager

• Job type:
  Permanent
• Salary:
  Up to £50,000 per annum, depending on experience
• Location:
  
  Westerhope Medical Group, Newcastle Upon Tyne
• Working hours:
  
  37 hours per week
• Advert closing date: 4th March 2026

The surgery Practice Manager and CQC registered manager plays a pivotal role in managing the day‑to‑day operations of the practice. This includes ensuring compliance with Care Quality Commission (CQC) regulations, maintaining high standards of patient care, leading the administrative team, supporting clinical staff, and representing the practice at events to external agencies, stakeholders, and patients. The role requires strategic leadership to drive service improvements while ensuring the practice meets its financial and operational objectives.

• Manage the practice’s staff to ensure teams work effectively
• Ensure all teams have an appropriate mix of skills and experience, and are equipped with the resources required
• Maintain staff to ensure the workforce is effectively covered during absence and delegate activities and workload as appropriate
• Support recruitment and retention of staff, including interviewing candidates and reviewing job descriptions and person specifications
• Monitor staff performance, keep accurate records and provide support and encouragement
• Give clear feedback on performance on an ad‑hoc basis, and through appraisals and formal processes
• Plan for staff absence, such as annual leave, maternity/paternity leave, etc.
• Ensure all practice staff use resources efficiently
• Oversee how changes affect staff and the practice in general, maintaining stability and morale to ensure optimum staff performance
• Make available and promote appropriate staff training and development opportunities, including developing a culture of learning and continuing education
• Ensure staff have opportunities and are encouraged to learn from experiences, such as significant events

• Manage income and expenditure systems (invoicing, banking, petty cash, etc.)
• Manage and maintain the practice’s physical and financial resources to maximum effect, including planning and monitoring income and cash flow to maximise budgets and ensure funds are available as needed
• Monitor expenditure and identify where outgoings deviate from financial planning, taking action to mitigate shortfalls where appropriate
• Make sure financial risks are identified and mitigated, taking action where needed
• Maintain up‑to‑date financial plans and records
• Ensure that financial plans, records and reports are available to the partnership as required
• Keep financial records up to date and accurate; these include accounts, banking data, payroll, superannuation, PAYE, insurance, etc.
• Submit up‑to‑date records and returns to the relevant agencies on time, including HMRC, CCG board, accountants, etc.

• Take on the role of CQC registered manager
• Prepare for and participate in CQC inspections
• Plan and manage QOF activities and workload, delegate duties, monitor progress, and take corrective action as required
• Identify and take appropriate action when problems with resources might arise
• Ensure the practice’s IT resources, including hardware, software and data, are managed and maintained to safeguard patient information and benefit patient care
• Make sure staff make the most effective use of the technology needed to perform their job
• Ensure data and information are handled correctly, processed in an agreed format, actioned in a timely manner, stored and transmitted in a way that maintains confidentiality
• Ensure the practice complies with legislation and information management standards, such as data protection, Freedom of Information, GMC guidance, etc.
• Implement procedures and systems that protect patient confidentiality at all times, including ensuring staff are aware of systems and how they work
• Monitor the availability of appointments, both in advance and on a day‑to‑day basis, to make sure patient access is adequate, taking action to implement cover when required
• Review access on a regular basis through surveys and audits, taking action where improvements are required; ensure staffing is…