General Manager

At Mad Monkey, we’re not just building hostels — we’re building a global community of travellers, adventurers, and future leaders.

With award-winning hostels across Southeast Asia and continued expansion globally, Mad Monkey is one of the fastest-growing hostel brands in the world. Our mission is simple: create life-changing experiences through adventure, connection, and positive impact.

We are currently looking for passionate hospitality leaders who are excited by the opportunity to relocate to Southeast Asia and lead one of our hostel operations.

This is more than a traditional hospitality role. It’s an opportunity to:

• Live and work in some of Southeast Asia’s most exciting destinations
• Lead diverse multicultural teams
• Build a global career with a fast-growing international brand
• Create unforgettable guest experiences
• Make a real impact on local teams, communities, and company culture

Whether you’re an experienced hostel manager, hotel leader, venue manager, operations manager, or someone with a strong background in hospitality and leadership looking for an adventure, we’d love to hear from you.

We currently have General Manager opportunities across Southeast Asia, including:

• Cambodia
• Indonesia
• Vietnam
• The Philippines

The General Manager will have a strategic and creative approach to ensuring the best possible guest and team member experience. They will be an ambassador of the brand, exemplify the company's core values, lead with passion and in a way that empowers team members to optimize performance across all departments.

They will oversee the management of the hostel's facilities, being accountable for high standards of housekeeping and for project managing maintenance works. They will also be responsible for growing accommodation bookings, optimizing occupancy, including preparing financial projections, and monitoring and reporting on sales performance.

To be responsible for all aspects of running the hostel. This includes oversight of the food and beverage, customer experience, front of house, housekeeping, and maintenance of the hostel. Responsible for a team up to 50 team members. Leading from the front, and by example, you will be able to effectively motivate a team whilst creating a shared vision of success that can be delivered upon.

You will work effectively to identify and resolve the root causes of problems that are impacting the business and lead from the front to quickly resolve problems as they occur by bringing the level of gravitas and maturity to the role expected of a business leader.

You will be required to manage the team through empowerment and coaching to develop their personal skills and motivation so they are excited to come to work every day. This includes helping overcome personal challenges and helping team members effectively manage conflicts and complaints, whilst installing a passion for self development and improvement in line with Mad Monkey’s Core Values.

Working with the team and with the support of the HR function, you will be responsible for managing all aspects of your team. This includes scheduling training delivery, ensuring HRM systems are updated, following company HR procedures, disciplinary procedures, and maintaining accurate employment and performance records for each team member (including conducting weekly team meetings and regular performance reviews with your team).

You will be required to have excellent decision making skills in the selection of new team members and to be well informed about staff tenure and salary.

Responsible for communicating and justifying planned improvements for the hostel, including customer service improvements, process improvements, and maintenance work. You will be responsible for providing feedback and resolutions to the Marketing Team on customer service issues and providing improvements to the Regional Operations Director/Manager.

Keep up to date with customer experience trends, take note of customer suggestions, maintain the “Mad Monkey” culture. Ensure the smooth running of events and entertainment, engage…