Area Engineering Manager; Fire and Security

• Location Cobalt 8, 14 Silver Fox Way,Cobalt Business Park,Newcastle Upon Tyne, NE27 0QJ
  ,United Kingdom
• Job Category JR039

Up to £45k | Company Vehicle Provided | Permanent Position | Company Benefits & Holidays | Full-Time

We are seeking an experienced and technically strong Area Engineering Manager
with a background in
Fire & Security systems
to lead and develop a team of field engineers across a defined geographic region.

This is a key leadership role within the business, responsible for ensuring excellent service delivery, strong technical performance, and high operational standards across all engineering activity.

You will act as the primary field-based leader, supporting engineers day-to-day while driving performance across revenue, efficiency, compliance, and customer satisfaction.

This is an excellent opportunity for a senior engineer or supervisor ready to step into a wider operational leadership role, or an existing manager looking for a fresh challenge in a fast-paced, growing organisation.

• Lead, support, and develop a team of field engineers across the region
• Carry out regular 1-2-1s, performance reviews, and ongoing coaching
• Support recruitment, onboarding, and technical training of new engineers
• Provide hands-on technical guidance and mentorship in the field
• Manage engineer availability and support on-call rota planning

• Oversee daily engineering operations and workload allocation
• Ensure all jobs are completed within SLA and service expectations
• Manage escalations, urgent callouts, and complex technical issues
• Attend customer sites where required to support engineers or resolve issues
• Ensure accurate and timely job updates within internal systems (CASH)

Drive and improve area performance across key operational metrics:

• Engineer productivity and revenue delivery
• First time fix rates and technical quality of repairs
• Effective utilisation and scheduling of engineers
• Reduction of open calls, backlog, and overdue work
• Identify underperformance and implement improvement plans

• Ensure all engineering work meets industry and company standards
• Conduct audits, site checks, and toolbox talks
• Support accident investigations and ensure proper reporting procedures
• Ensure RAMS, safe systems of work, and compliance procedures are followed
• Support Regional Contracts Manager with key client relationships
• Attend client and operational meetings when required
• Proactively resolve service issues before escalation
• Maintain strong communication with internal and external stakeholders

• Strong technical background in
  Fire & Security engineering
• Experience leading, supervising, or mentoring engineering teams
• Solid understanding of industry standards, compliance, and best practices
• Experience working in a fast-paced service or field-based environment

What We’re Looking For

We are looking for someone who is:

• A hands-on, supportive leader who leads by example
• Technically confident and solution-focused
• Highly organised and performance-driven
• Strong at problem-solving and decision-making under pressure
• Motivated to improve both people and operational performance