Operations Manager; Rented & Homeownership

Job Description - Operations Manager (Rented & Home ownership) (26932)

Permanent, full time (37.5 hpw)

Newcastle (One Strawberry Lane) with wider regional management responsibility for the North East

We can’t offer a CoS for this role

Salary circa £44,000 per year plus 34 days leave, rising to 39, and 2 paid volunteering days each year.

Home, a place where you belong

You’ll shape how services run and improve, not just oversee them. In this role, you’ll influence service innovation, drive operational improvements, and lead teams delivering rented and home ownership homes. If you want a role where your decisions matter, your voice shapes strategy, and your leadership improves everyday lives, this is a chance to step up and make a real impact.

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

• Lead housing managers to deliver high quality, customer centred services.
• Drive service improvement using data, insight, and strong operational grip.
• Manage budgets and performance across a varied portfolio of homes and services.
• Build trusted relationships with commissioners, partners, and internal teams.
• Develop and implement local Community Patch Plans to drive engagement and visibility within our local communities.
• Coach and develop colleagues to create confident, high performing teams.

You’ll have the space to influence strategy and shape how services are delivered, while growing your leadership impact across a wide and varied portfolio. You’ll work with experienced colleagues who value collaboration, learning, and doing the right thing for customers. With flexibility, trust, and real development opportunities, this is a role where you can stretch yourself and see the difference you make.

Be part of one of the UK’s Great Places to Work!

• You have strong experience managing housing services including arrears, voids & allocations and neighbourhood management.
• You have led and developed managers and teams through change and challenge.
• You have confidence managing complex budgets and performance targets.
• You have solid knowledge of compliance and regulatory requirements.
• You have excellent communication skills and build relationships with ease.

Typical working hours are Monday to Friday 9am-5pm with 2 days typically being spent in our head office at One Strawberry Lane.

You need an Enhanced with bannaring list DBS check (we pay)

You need to be able to drive and have access to your own vehicle insured for business purposes