Warehouse Operations Manager

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Job Title:

Warehouse Operations Manager

Department:
Section 6

Grade: 5

Location:

Reports To:

Service Centre General Manager

To ensure efficient operational and financial running of Inbound and Outbound functions of the Service Centre through effective leadership and management, within corporate guidelines and agreed budget, ensuring excellent customer care. Act as a Leader within the site, driving the correct behaviours and as result delivering continuous improvement. Role identified as a key in developing future Service Centre Managers. This role has a delegated responsibility for the correct receipt of products, storage of products in the correct conditions according to the product description.

Warehouse areas should be mapped according to the Standard Operating Procedures and temperature downloaded every day and reviewed and deviations actioned. Picking (ensuring accuracy and date rotation), safe transportation in a timely manner according to product type and retrieval of returns and recalled products is also critical for this role. The site should action returns and recalls in accordance with the company procedures.

The site must have preventative pest control and full house keeping records. The Service Centre Manager is responsible for ensuring that all staff have had training on the relevant standard operating procedures which is documented and reviewed as set out.

• All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01) which is reflected in our SOP –  1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an periodic refresher. All other GDP training will be job specific and as per your personal training matrix;
• Develop a team that will:
  Ensure that Inbound and Outbound departments meet all H&S requirements and Direct Reports are aware of their responsibilities.
• Ensure that labour cost of Inbounds and Outbound activities as described in the budget template fall within targeted costs through the implementation of robust control mechanisms
• Ensure that overheads are contained within the monthly budgetary limits
• Ensure Service Centre compliance to standard operating procedures, contractual requirements through the achievement of the pre-determined KPIs and audits
• Ensure all aspects of customer care are maintained to achieve customer satisfaction
• Continuous improvement of productivity performance and agreed KPIs with Service Centre Manager in all areas of responsibilities and ensures targets are met or exceeded
• Effectively implement all inventory management procedures related to Inbound and Outbound processes in line with company guidelines, working in partnership with the Inventory Manager
• Ensure that statutory requirements of all regulatory bodies are complied with.
• Monitor compliance to standard operating procedures
• Provide effective leadership and motivation through regular team briefings
• Provide prompt feedback to queries raised by other departmental managers and acts swiftly to warehouse service issues raised by customers
• Take appropriate steps to maintain the principles of the Leadership Pillar of the AH Way program and be a Pillar Leader for the site
• Agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.
• Recruit, train and develop all direct reports, maintaining appropriate liaison with Human Resources department, with a view to support site succession plans.
• Deputise for the Service Centre Manager in his/her absence.

Keeping the organisations vision and values at the forefront of associate decision making and action
Level 4
Leads a function within the organisation

Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. (This competency refers to both internal and external customers/clients)
Level 4
Creates and leads the overall approach to customer relationships for the business to achieve long term strategic goals.

Develops self, other colleagues and teams to optimise potential and support the achievement of business objectives
Level 3
Manages and supports the development of a larger team with similar roles or smaller teams with diverse roles

Welcomes change as part of working life and actively looks for ways to improve business performance
Level 4
Creates and leads a culture of change and continuous improvement to improve business performance

Analyses and…