Branch Network Training and Development Lead

Location: Newcastle upon Tyne

## Branch Network Training and Development Lead Apply locations:
Monument Branch time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
July 7, 2026 (12 days left to apply) job requisition :
JR714
** Job Posting Title
** Branch Network Training and Development Lead
** Salary Band
** Salary Band: £35,691 - £48,288

Grade:

MP3
** Job Description
**** About the Role
** As the Training & Development Lead, you’ll play a central role in shaping the long‐term capability, confidence, and performance of our retail branch network. This is a highly influential position where you’ll design and deliver high‐impact learning strategies that equip colleagues with the skills they need for today and for the future.

You’ll create scalable, modern learning solutions that elevate product knowledge, strengthen customer experience, and embed a strong culture of compliance and professionalism. From digital learning to workshops, coaching to onboarding, you’ll translate organisational goals into practical development pathways that help every colleague deliver outstanding, member‐centred outcomes.

This is an exciting opportunity to drive lasting change, support major initiatives, and ensure our branch network is brilliantly prepared for what comes next.

The role is Hybrid with a base location of Monument Branch (Newcastle) and a requirement to travel to other Branches in the Network when required.
** About You
** A strong passion for learning and development sits at the heart of this role, alongside proven experience designing and delivering high‐quality training across a range of formats including classroom, digital, blended and on‐the‐job learning. Complex operational or regulatory requirements are confidently translated into engaging, accessible learning experiences that work for colleagues in day‐to‐day roles.

Experience delivering training to colleagues at all levels, including senior leaders, is essential. This includes facilitating workshops, coaching sessions, and structured development programmes, as well as supporting leaders to embed learning consistently within their teams. Experience in training the trainer is highly desirable, helping to build capability and confidence across the wider branch network. A formal training or learning qualification would be advantageous.

Strong collaboration skills are important, with experience working alongside senior leaders, Branch Managers, and cross‐functional teams. Insight from KPIs, QA outcomes, customer feedback and compliance data is used to identify capability gaps and shape targeted development activity.

An ability to facilitate confidently, communicate clearly, and engage diverse audiences is key. Curiosity, adaptability and a forward‐thinking mindset support continuous improvement, including exploring new learning approaches, technologies and best practice.

Experience with in financial services or another regulated environment is desirable, bringing a clear understanding of conduct, risk, and compliance expectations. Above all, the role suits someone motivated by enabling others to succeed and ensuring colleagues across the branch network have the skills, confidence and support to deliver outstanding, member‐focused outcomes.
** About Us
** As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial  Corporate bonus scheme (on target 10%, up to a maximum 15%)   Pension scheme (up to 9% employer contribution)   Annual performance related pay reviews    Colleague mortgage scheme    Electric car salary sacrifice scheme    Life assurance (4x salary) and income protection    Access to our financial advisers    Access to a range of high street and online discounts Work/Life Balance   A 35 hour weekly contract    30 days’ annual leave + bank holidays (rises to 30…