Chief Strategy Officer

Join the NHS Business Services Authority as our Chief Strategy Officer, a pivotal executive role shaping strategy in a high-impact organisation that touches millions of lives every day.

Reporting to the CEO, you will lead the development and delivery of NHSBSA’s strategy, ensuring high quality, efficient national services that deliver value for taxpayers and support frontline care. A trusted advisor to the CEO and Board, you will bring insight, innovation and commercial acumen to drive growth, transformation and long‑term success.

Location:

Leeds, Newcastle or Eastbourne (with regular travel to Newcastle).

• 27 days annual leave
• Excellent pension, 23.7% employer contribution
• NHS Car Lease Scheme
• Access to a wide range of benefits and high‑street discounts

• Lead strategic direction and accountability with the Board, shaping the vision, long‑term strategy and annual business plans.
• Develop and implement strategies to manage the NHSBSA reputation with key stakeholders.
• Head a multidisciplinary directorate to deliver strategic priorities and transformation programmes across the organisation and wider NHS landscape.
• Drive customer strategy and service improvement, ensuring the NHSBSA proposition is clear, customer‑focused and effectively communicated.
• Collaborate with business leaders to analyse strategic initiatives, devise actionable plans and monitor execution.
• Provide risk and assurance oversight, including the risk management framework, internal audit relationships and performance reporting.
• Lead system‑wide innovation and organisational culture changes aligned with national plans and Secretary of State priorities.
• Facilitate taxpayer value initiatives and cabinet‑office led activities such as ALB reviews and the taxpayer value programme.
• Build and maintain relationships with Ministers, senior NHS officials, suppliers, partners and other key stakeholders.

• Master’s degree level education in a relevant field or equivalent experience in a large complex organisation at board level.
• MBA or other advanced degree desirable.

• Detailed understanding of public sector corporate governance and critical strategic, operational and organisational initiatives.
• Robust knowledge of the wider commercial environment and market dynamics.
• Extensive experience at board level within NHS, regulatory or commercial settings.
• Commercial and political astuteness, able to analyse business data and drive growth.
• Experience developing policies, services and strategies to improve healthcare delivery.
• Significant programme management experience at senior responsible officer or project director level.
• Strong business acumen with excellent analytical and problem‑solving skills.
• Track record in building professional relationships with key partners and customers.
• Ability to present to national and local media, senior leaders and ministers.

• Extensive executive management experience in the private or public sector at board level, within a large complex organisation.
• Experience of partnering with local authorities, healthcare organisations and the wider public sector at senior level.
• Proven record of leading long‑term change and transformation.
• Strong understanding of risk management frameworks, assurance models (including three‑lines of assurance) and internal audit processes.
• Successful management of business programmes producing national benefits, such as cost reduction or process improvement.
• Experience commissioning rigorous, commercially based service contract arrangements.