Technical Delivery Manager – D365 CE and Custom Portal

Workwell Global (WWG) makes global hiring easy for employers, handling the tricky aspects of employment including compliance, payroll, and onboarding so clients can focus on growing their business.

To support its continued growth, WWG is delivering a strategic transformation programme to unify its MS D365 CE capability alongside its custom-build client and worker portal.

• Own and drive end-to-end delivery of the D365 CE and custom portal projects, running multiple concurrent work streams including CRM functional configuration/development, portal development, integrations, data migration, and business readiness, each with its own scope, team, dependencies, and delivery cadence.
• Maintain a consolidated Project delivery roadmap that reflects dependencies across all work streams, with clear milestones, critical path visibility, and phase-gate criteria agreed with the Senior Product Owner and Group Programme Manager.
• Run Agile delivery ceremonies, sprint planning, stand‑ups, sprint reviews, and retrospectives, partnering closely with the Senior Product Owner who leads backlog refinement and requirements, ensuring the team always has a well‑prepared, prioritised pipeline to pull from.
• Create, maintain, and track all detailed delivery plans including sprint plans, dependency maps, business readiness plans, data migration plans, testing schedules, communications plans, and training plans, monitoring progress against these throughout each phase.
• Manage resource capacity and allocation across concurrent work streams, drawing from a shared engineering team that also services other group initiatives, forecasting demand against the wider portfolio, identifying contention and pressure points early, and working with engineering leads and the Group Programme Manager to secure and protect the allocation needed to hit Project milestones.
• Manage competing priorities and trade‑offs across delivery, making clear, evidence‑based decisions on sequencing and escalation.
• Produce regular Project status reports and forecasts for the Group Programme Manager using standardised RAG formats, covering all active work streams with clear variance explanations and proposed mitigations.
• Own and maintain the Project RAID log, escalating critical risks, issues, and dependencies with clear mitigation and resolution plans, and contributing to programme‑level governance reporting.
• Represent the D365 CE and Portal project at governance forums, steerco, and architecture review boards, providing accurate delivery status across all concurrent work streams.
• Coordinate with other business units who consume the D365 platform, ensuring configuration, release, and architectural decisions taken inside this Project are aligned with their usage, surfaced through the right governance, and do not destabilise their operations.
• Engage proactively with the leads of other group programmes to surface cross‑programme impacts in both directions and align on the timing and sequencing of delivery across the wider portfolio.
• Identify, map, and actively manage cross‑team and cross‑workstream dependencies, particularly between D365 CE configuration, portal development, integration and API work, data migration, and business operations teams, maintaining a dependency register that is current and visible at programme level.
• Act as the primary delivery point of contact for the Project, leading and coordinating the cross‑functional delivery team including developers, testers, integration engineers, and data migration specialists, while owning the relationship with third‑party partners and internal stakeholders, holding the team accountable to agreed milestone schedules and quality standards, and ensuring every workstream is structured, resourced, and set up to deliver.
• Own change management and business readiness end‑to‑end for the Project, from impact assessments and stakeholder analysis, through business readiness planning, end‑user training logistics, internal communications scheduling, and adoption tracking, into post‑go‑live sustainment, ensuring the organisation is operationally prepared to receive each change across both D365 CE and the portal, and that…