Operations Manager

The Operations Manager leads and optimises day-to-day operations across rental, warehouse, and branch administration functions, ensuring efficiency, consistency, and high-quality service delivery.

This role combines operational leadership, people leadership, and process improvement, with responsibility for performance, safety, and customer outcomes.

Key accountabilities include:

• Lead, mentor, and develop a high-performing operations team
• Drive a strong safety culture and ensure full WHS compliance across branch operations
• Oversee stock control, inventory accuracy, and rental asset lifecycle management
• Ensure effective coordination between operations, sales, service, and logistics teams
• Implement and maintain efficient workflows to improve productivity and performance
• Standardise operational processes and drive consistency across the region
• Lead onboarding, training, and continuous development of team members
• Use systems and reporting tools (including Microsoft Dynamics 365) to drive performance and decision-making
• Monitor operational performance and provide insights and recommendations for improvement
• Drive workforce planning aligned to demand and project pipelines
• Ensure compliance with freight, logistics, and regulatory requirements
• Act as a key stakeholder across regional and national teams to align operational outcomes with business strategy
• Lead safety initiatives, reporting, and continuous improvement activities across office and warehouse environments
• Oversee building and facilities management, including maintenance, security, and cost control

You will play a critical role in ensuring operational excellence, improving processes, and delivering a consistent and high-quality customer experience across the region.

About you

You are an experienced operations leader with a strong background in managing teams, improving processes, and driving performance in fast-paced, multi-functional environments.

You bring:

• Proven leadership experience in operations, logistics, or branch management
• Strong ability to lead, coach, and develop high-performing teams
• Experience managing inventory, stock control, or rental/asset-based operations
• Strong understanding of operational processes, reporting, and performance metrics
• Experience working with enterprise systems such as Microsoft Dynamics 365
• A continuous improvement mindset with a focus on efficiency and productivity
• Strong problem-solving and critical thinking capability
• Ability to work autonomously and lead remote or dispersed teams
• Strong stakeholder engagement and influencing skills
• Demonstrated commitment to safety leadership and WHS compliance
• Experience coordinating across multiple functions (operations, logistics, sales, service)

You are a hands‑on leader who can balance operational delivery with strategic improvement, while building a positive, accountable, and high-performing team culture.

The Opportunity

This is an exciting opportunity to lead regional operations in a growing, innovation-led business.

You will play a key role in shaping operational performance, driving safety and continuous improvement, and delivering strong customer and commercial outcomes.