Head of Training Delivery - Frontline Services

Head of Training Delivery - Frontline Services

Location:

Leeds, Newcastle upon Tyne, Swansea, Bristol, Nottingham, Avonmouth, Bishopsbriggs, Cambridge, Chadderton, Garretts Green, Gillingham, Gosforth, Guildford, Yeading (Uxbridge)

Salary: £57,515 per annum

Vacancy Type:
Permanent, Full Time

Closing Date: 9th August 2026

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, keeping their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

• Make roads safer
• Improve services for our customers
• Make road transport greener and healthier
• Harness the potential of technology and data
• Grow and level up the economy

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options that encourage a great work‑life balance.

Provides strategic leadership for DVSA’s frontline training delivery, overseeing the development of operational learning for Driving Examiners, Enforcement Officers and Vehicle Assessors. Works with stakeholders to deliver high‑quality, customer‑focused training and commission specialist solutions aligned to organisational priorities. Leads professional teams, ensuring services meet evolving business needs, align with Civil Service frameworks and support DVSA’s future vision, capability and workforce development objectives.

• Work with People Directorate colleagues, particularly HR Business Partners and Strategic Workforce Planning, to gain business intelligence and understand strategic business priorities and skill requirements.
• Understand the customer/end user requirements, interpret Department for Transport and organisational priorities, and align learning needs to DVSA.
• Demonstrate leadership by providing influence, direction and guidance to staff.
• Work to cultivate good relationships and communication with internal and external stakeholders.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

• MCIPD or a Level7/Master's qualification in a relevant subject, or equivalent.

• Experience of leading a professional operational training service in a multi‑disciplined organisation and working at a strategic level as part of an HR Senior team.
• Direct experience of developing coherent, fully integrated capability and learning strategies, using management information, customer feedback and understanding organisational and departmental priorities.
• Demonstrable track record in delivering high‑quality learning and development services and products.
• Experience in adult learning.
• Experience in leading and managing change.
• Ability to understand technical training requirements and translate them into education, learning and development products.
• Experience of managing multi‑disciplinary and geographically dispersed teams.

• Working hours, office attendance and travel requirements.
• Full‑time roles consist of 37 hours per week.

If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.