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Team Manager
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-07-25
Listing for:
John Lewis & Partners
Full Time
position Listed on 2026-07-25
Job specializations:
-
Management
Retail & Store Manager
Job Description & How to Apply Below
About The Role
As a Team Manager of Customer Assistants you will support the leadership team to ensure that every customer who visits or interacts with the shop has an exceptional service experience. You will be an outstanding specialist in people and will lead, inspire, and develop your Partners (employees) to reach their full potential. Applicants must be 18 years or older to apply.
Key Responsibilities- Strive for high levels of customer and partner satisfaction.
- Empower the team to act with authority and accountability in a supportive culture.
- Build genuine relationships with customers and internal and external stakeholders.
- Work with the wider shop leadership team, taking on duty manager responsibilities when required.
- Develop a clear resourcing strategy, ensuring recruitment of partners who have the capability, aspiration, and passion to deliver outstanding service.
- Experience leading a large team in a fast-paced, customer-focused environment with a proven record as a specialist in people and driving a culture of empowerment.
- Disciplinary and grievance experience.
- Hiring manager / recruitment experience.
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