Senior Associate Director

Location: West of the UK (regional travel required)

Salary: Competitive salary, plus a car allowance of £5,500 plus benefits

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

First Port, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Senior Associate Director you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support First Port’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

As a Senior Associate Director, You will oversee a dynamic portfolio of properties across the West of the UK, ensuring smooth operations and exceptional service delivery. Lead and inspire a team of Associate Directors, fostering their growth through regular performance reviews, feedback, and coaching. Drive success by ensuring KPIs and SLAs are consistently achieved, while creating a supportive and high-performing team environment.

• Supporting the strategy for growth and commercial direction for your region.
• Leading and developing a regional team of Associate Directors to deliver a high-quality property management service underpinned by core values and objectives.
• Meeting and liaising with clients and customers to ensure that we continue to exceed their expectations and deliver excellent customer service consistently.
• Working with the business development team to develop bids for new business and product development.
• Accountable for embedding new systems and processes, ensuring we continue to lead with technology across First Port.

• Proven experience within the property management industry
• Has led large, geographically dispersed operational teams to deliver a high-quality service and standards-led operation.
• Experienced in liaising with clients and customers, leading meetings.
• Strong commercial acumen: has preferably had P&L responsibility, is able to use data and insights to make decisions.
• Able to build and provide leadership to a large team, developing future leaders.
• Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors.
• Able to identify process inefficiencies and drive cultural and process improvement programmes.
• Experience in or an understanding of the property market.

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical…