Head of Field Service

We energize society  by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

United Kingdom of Great Britain and Northern Ireland

Newcastle up Tyne

Newcastle upon Tyne

Company

Siemens Energy Industrial Turbo machinery Ltd.

Organization

Grid Technologies

Business Unit

Service

Full-time

Experience Level

Manager / Team Leader

Join us in establishing a new management function as the leader of our Instrumentation & Control (I&C) team within the Substation Upgrades division for the UK & Ireland. In this pivotal role, you will focus on three core areas: leading and developing a team of field service professionals, managing all operational aspects of service delivery to ensure project success, and maintaining strong relationships with both customers and internal stakeholders.

Your proven experience in managing technical teams in a field service environment, particularly within the energy or utilities sector, will be essential as you drive operational execution and technical leadership.

• You will supervise, coach, and lead a team of professional field service engineers, fostering a culture of safety and high performance while setting clear performance goals aligned with the I&C mandate.
• Oversee the planning and execution of all field service activities related to substation upgrades and I&C projects, ensuring timely and budget-compliant completion.
• Monitor key performance indicators (KPIs) for service delivery, including response times, first-time-fix rates, and project milestones, driving continuous improvement initiatives to enhance efficiency and service quality.
• Act as a key point of contact for customer escalations and complex service-related inquiries, collaborating with project management, engineering, and sales teams for seamless execution.
• Build and maintain strong relationships with key customers, ensuring satisfaction and identifying future service opportunities while providing regular reports on team performance and project status to senior leadership.

• A Bachelor’s degree in Electrical Engineering, Control Systems Engineering, or a related technical discipline is preferred, providing a solid foundation for this leadership role.
• Proven experience in a field service or technical project environment, ideally within the power transmission, distribution, or utilities industry.
• Demonstrated experience in a leadership or supervisory capacity, managing technical teams and overseeing operational delivery, showcasing your strong leadership capabilities.
• Strong understanding of substation systems and I&C, with a focus on process improvement and quality assurance to drive operational success.
• Excellent interpersonal and commercial skills, including customer relationship management, conflict resolution, and negotiation abilities.

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base…