General Manager

Location: Newcastle upon Tyne

About us:

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Lookers Newcastle Nissan and Changan Monday to Friday 8am to 6pm, plus weekends as required Salary + Bonus (depending on experience) Basic up to 85,000 per annum, OTE up to 120kA rare and exciting opportunity has become available for a driven and talented leader to join our team as General Manager here at Newcastle Nissan and Changan.

Your role as GM will be to effectively manage the resources within our Dealerships to achieve business objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels. This is a fantastic role for the right person to put their talents to the test, by enhancing this already successful business. You will lead a highly motivated team in delivering world class customer service experiences, through efficient communication, team building, and coaching your managers and colleagues.

Key Responsibilities Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams

Communicate and maintain customer service standards and measurements in line with the requirements of the Brand Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated

Train and develop department managers in line with organisational requirements

Agree objectives & work standards with department managers reviewing their performance regularly

Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetration

Experience / Skills Required We are looking for someone who is already operating at General Manager / Head of Business level or is an experienced Automotive Manager looking to take their career in the industry to the next level. It essential that you have have a solid understanding of EV Vehicles.

You'll be someone who can demonstrate effective people management skills and has the ability and experience to draw the best performance from their team, as well as communicating effectively to build relationships with employees and customers. Our General Manager will be a real go-getter with a positive can-do attitude that has genuine regard for the importance of the customer to the sustainability of the business.

As representatives of a world-renowned Brand, all our managers act as trustworthy ambassadors and run their area of responsibility in a manner that honours the Brand values and supports their Brand strategy.

We're anticipating a high volume of applications for this role so, if this sounds like your ideal position, apply today!

Core Benefits:

Competitive salaries with structured pay scales and progression as you grow within the business

Generous annual leave that increases with your length of service

Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave

Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

Eyecare vouchers to help cover vision care needs

Smart Health – 24/7 access to GP services to support your mental and physical wellbeing

Dental insurance for everyday dental care and unexpected treatments

Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly appFree will writing services to help plan for the future

Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

Discounted gym memberships to support an active lifestyle

Travel insurance to…