Site Services Manager

Location: Newcastle upon Tyne

Reference: 102680

Job Overview Security lead for all Mitie site based Supervisors and SO's On HMRC NEP Estate in Newcastle , Washington and Durham Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level;
Co-ordinate the local delivery of all security operations Effective and pro-active communication with the HMRC client Carry out pre-audit for monthly KPI meetings for all security operations Manage client expectations and resolve all concerns in timely manner Assist Mitie Account Manager and local Mitie Operations Manager as required Management of and responsibility for site security equipment Main Duties Implement opportunities locally to maximise service efficiency and drive continuous improvement

Conduct monthly pre-audits KPI meetings as required and escalate any failings

Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved

Communicate effectively and proactively with the security team and HMRC client

Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect

Manage all aspects of site based Mitie security staff for example (list is not exhaustive):management of holidays manage unplanned absence appraisals and performance management staff training routine and management of training records management of the incident reporting processes local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers

Ensure all HMRC officers have read and signed the up to date Assignment Instructions Ensure the security risk assessments have been signed off and regularly reviewed.

Assist Mitie Contract and Operations Managers with recruitment, training and as directed

Follow Group and company policies and procedures at all times;

Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

Use all work equipment and personal PPE properly and in accordance with training received;

Report any issues or training needs to your Line manager and /or  via your divisional incident reporting system;

What we are looking forSC Clearance – Minimum standard

Front Line SIA Licence Driving Licence Minimum of 5 years proven experience in a similar role

Must understand client needs within HMRCAbility to inspire and lead team to deliver the highest service standards at all times

Effective communicator at all levels

Must have exceptional understanding of security services within HMRCUnderstand key Mitie principles and assist in delivering this in every aspect of site functions

Must have excellent IT skills and a good understanding of all Microsoft Office application

Ref:102680

Location:

Newcastle upon Tyne Employment:

Full time Closing Date:18 September 2026