Compliance team leader
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-13
Listing for:
CBSbutler Ltd.
Full Time
position Listed on 2026-09-13
Job specializations:
-
Management
Job Description & How to Apply Below
Compliance Team leader
+12 month contract with the option to go permanent
+On site in Newcastle
+£17 - £22 ph
Skills:+Team leading experience
+Compliance
+Financial services
Description:- A proven track record in people development and management.
- Customer oriented first and foremost, someone that is passionate and empathetic.
- Team player who has a genuine interest in helping others. Someone that will lead by example, be friendly and approachable, and demonstrate a "can do" attitude. Helping to develop a culture of working together.
- Someone that has excellent communication skills; especially being a good listener and able to understand customer and colleague needs.
- An analytical approach, able to simplify complex situations and then apply sound judgement to resolve problems.
- Conscientious and reliable individual who is self-motivated.
- Open and trustworthy, who clearly values diversity within a team, and can see the strengths in all individuals.
- And of course, a keen eye for detail and high levels of accuracy, solid administration, and IT skills with good knowledge of MS office, including excel and PowerPoint for reporting and presentations.
- Responsible for the day-to-day management of a team of up to 6 colleagues.
- Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our customers.
- Lead, motivate and recognize colleagues through open and honest communication.
- Monitor and review individual colleague and team progress against business objectives.
- Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department's training and competency framework.
- Pro-actively build and maintain relationships between teams and departments.
- Use a wide range of communication tools (including Huddles/Stand-Ups, Buzz Sessions, Team Meetings) to effectively communicate business expectations, provide updates and positively promote business and process change, ensuring colleagues have the confidence to always provide excellent service to customers.
- Encourage an environment where regular feedback from colleagues is gathered, listened to and actioned to help continuous improvement.
Some of the essential skills and experience that we require a candidate to have includes but not limited to:
- People Management including Coaching is essential.
- Experience of complaints and/or escalation management is key.
- Experience with in Financial Services, or other regulated environment is highly desirable.
- Contact Centre experience would be extremely advantageous.
- Experience working within a dynamic, fast paced environment is preferable.
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