Senior Counselling Manager

Job Title:

Senior Counselling Manager

Responsible to: CEO

Based at:
Tyneside and Northumberland, Hybrid Working

Hours:

Part-time , 25 hours per week

• Private health cash back plan
• Access to employee discount scheme
• Enhanced pension contribution
• 24 days annual leave increasing depending on length of service
• Hybrid and Flexible working arrangements

The Senior Counselling Manager will provide strategic and operational leadership across Tyneside and Northumberland Mind’s counselling services, ensuring they are high quality, accessible, sustainable and responsive to the needs of the communities we support.

Working within a period of continued organisational growth, the postholder will oversee the effective delivery and development of counselling services, ensuring that teams are well led, resources and budgets are managed effectively, and performance, outcomes and quality are closely monitored. They will provide strong professional and clinical governance, promoting evidence-based practice, safeguarding and high standards of service delivery.

The role will lead and support managers and teams to deliver against agreed objectives, creating clarity around expectations, accountability and responsibility, while using data, reporting and service insight to identify opportunities, address challenges and drive continuous improvement.

• Provide strategic and operational leadership for the organisation’s counselling and therapy-related services.
• Ensure services are safe, accessible, person-centred and delivered in line with professional, ethical and regulatory standards.
• Oversee clinical governance, safeguarding, risk management, supervision and quality assurance.
• Manage service performance, demand, capacity, outcomes and access, taking action to address risks and improve delivery.
• Lead managers and teams, setting clear priorities, strengthening accountability and supporting professional development.
• Manage budgets, staffing and resources to ensure services are efficient, effective and financially sustainable.
• Use data, feedback and insight to drive continuous improvement, demonstrate impact and support strategic decision‑making.
• Contribute to organisational strategy, business planning, service development and funding opportunities.
• Build strong internal and external partnerships, representing the organisation with commissioners, NHS organisations and other stakeholders.
• Report to senior leadership and the Board on performance, quality, finance, risk and strategic opportunities.

• Ensure all responsibilities and activities undertaken within the role are consistent with Tyneside and Northumberland Mind’s values, policies, procedures and relevant professional standards.
• Work flexibly and collaboratively, adapting to the needs of the organisation, services and the people we support.
• Demonstrate a commitment to equality, diversity and inclusion, and to trauma‑informed, person‑led practice.
• Maintain confidentiality and comply with relevant requirements relating to safeguarding, data protection, information governance, health and safety and professional practice.
• Travel to meetings and locations across the organisation’s area of benefit as required.
• Complete organisational induction, including all mandatory training, and undertake relevant training and professional development as required.
• Contribute positively to the wider work of the organisation as a member of the Senior Management Team, supporting organisational priorities and effective cross‑departmental working.
• Undertake other reasonable duties and responsibilities appropriate…