Accommodation Manager Job Newcastle area,Newcastle upon Tyne England UK,Management

Accommodation Manager

Location:

Newcastle,Cloud Student Homes, UK

Reporting:
Head of Student Operations

Hours of Work: 40 Hours

Introduction

Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than ‘just; their accommodation, providing the safety, security and social aspect of University life.

The role of the Accommodation Manager is to run the accommodation with the highest safety in mind whilst, ensuring a first-class residential and customer experience.

Main Responsibilities and Functions

To take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry-leading in service levels to students, parents and stakeholders
To ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements)
To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility
Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
Respond to emergencies both during and out of working hours
To recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the ‘more than just a room’ philosophy of Cloud Student Homes’ student care
Ensure the highest possible standards of student safety and welfare
To promote a vibrant community across the facility

Duties Accommodation Operations

Assist all agents with check-in and check-out procedures ensuring efficient room management procedures are followed, and GDPR information is collated for Fire Safety
Ensure the highest possible standards of student safety and welfare
Ensure all social activities are staffed and monitored accordingly with SA assistance and in line with Cloud Student Homes policies and procedures
Manage the communication processes to and from our customers
Respond to emergencies both during and out of working hours
Day-to-day management and delivery of service to all students in the accommodation, including parcel collection, parking and health and safety checks
Manage key relationships with outside contractors and third-party representatives

Building and Facilities Management

To oversee all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector-leading service levels
Ensure that contractor and service contracts are monitored to ensure efficient implementation and compliance
Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
Ensure regular inspections of common spaces are undertaken, and records maintained in line with Cloud Student Homes procedures
Contribute to the development and maintenance of Cloud Student Homes’ Policies and Procedures in accordance with legislation and the ANUK Accreditation Scheme

Financial

Work with internal and external partners to improve services, value for money and profitability
Monitor Service Charge budgets to ensure value for money and cost savings on behalf of Investors

Marketing and Promotion

When necessary, lead inward visits from agents/ partners/ parents

Service Provision

To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported to the Head of Student Operations

Compliance

Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme
To support colleagues with regards to requirements under immigration legislation
Ensure all necessary documentation required to satisfy ‘right to rent' legislation is checked, recorded and stored in line with policy
Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residence
Take the lead in all Accommodation Incident Reporting and resolution, working with the local agent to ensure completion

General

Any other duties as may be required by the Head of Student Operations

Candidate profile

A leader
A passion for service excellence, customer care and sensitivity to students’ needs
A team builder
Self-motivated and proactive
Attention to detail
Well organised
Creative
A professional client/…