Network Engineer - Global Campus & Site Delivery

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Staff Network Engineer, you are the technical authority for delivering Cisco‑based enterprise network infrastructure for new office builds, major refits, and site expansions globally. You own the network scope end‑to‑end— from early facilities planning and structured cabling design through full LAN, WAN, wireless, security deployment, validation, and production handoff. This role requires deep hands‑on Cisco expertise, strong knowledge of structured cabling, power, and physical infrastructure, and the ability to independently deliver sites with minimal oversight.

You will partner closely with Facilities, Real Estate, Construction, Security, and Operations teams and will be accountable for sites being correct, supportable, and production‑ready. This role is expected to challenge and improve manual processes, reduce configuration drift, and help move the organization toward predictable, data‑driven network delivery  this role, you influence and help define global network standards and designs that are reused across regions worldwide.

This role plays a critical part in scaling a global office footprint and shaping standardized, automated network delivery at scale.

• Act as network design authority for new office builds and major refits
• Partner with Facilities and Construction teams during:
  Site selection, Design development, Construction and pre‑handover phases
• Translate business, occupancy, and growth requirements into scalable Cisco campus designs and capacity plans
• Define network‑related requirements for construction RFPs and vendor scopes
• Approve network deliverables prior to site acceptance
• Participate in site surveys, design reviews, and construction readiness assessments
• Ensure network designs align with building constraints, timelines, and regulatory requirements

• Design and approve structured cabling systems:
  Cat6 / Cat6A, Single‑mode and multi‑mode fiber
• Define and approve: MDF / IDF locations, Rack layouts and elevations, Pathways, tray, and conduit requirements, Labeling and documentation standards
• Ensure compliance with: TIA-568 / 569 / 606, IEEE 802.3 (Ethernet & PoE), IEEE 802.11 (Wireless), ISO/IEC 11801
• Local building and fire codes
• Review and approve:
  Copper and fiber test results, OTDR reports, Acceptance documentation

• Design and deploy Cisco Catalyst 9000 campus architectures: 9200 / 9300 / 9400 / 9500
• Redundant distribution and core designs
• Design and deploy Cisco wireless networks:
  Catalyst 9800 WLCs (physical or virtual), Wi‑Fi 6 / 6E / 7 APs, RF design for high‑density spaces, Roaming (802.11r/k/v) and RRM
• Perform or oversee wireless surveys and validation
• Design and deploy Cisco SD‑WAN (Viptela) for new sites: cEdge platform selection and sizing, vManage, vSmart, vBond integration, DIA, and broadband turn‑ups, HA WAN edge designs
• Validate carrier handoffs and demarc extensions
• Integrate sites with AWS and Azure where required

• Design and deploy Cisco Firepower NGFW solutions (FMC‑managed)
• Define site‑level security zoning and traffic flows
• Own Cisco ISE integration for new sites: wired and wireless 802.1X, guest access
• Ensure identity and segmentation are implemented from Day 0

• Define and…