Quality Assurance Technician

We have a fantastic opportunity to join the Technical team at Greggs as a Quality Assurance Technician.

• 21 days (4.2 weeks) annual leave, pro‑rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own‑produced products
• Free hot drinks while on a shift break
• Profit share: we distribute 10% of our profits to all colleagues who have at least 6‑month service each year
• Share save schemes that let you buy discounted Greggs shares by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme – a free, confidential helpline offering advice and support with financial, relationship, work‑related and wellbeing issues, 24 hours a day, 365 days a year, including a mobile app providing a range of wellness content on physical, mental, social and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in‑store and online coupons and lifestyle offers
• A company that cares about our communities, the environment and being a better business – see The Greggs Pledge
• Colleague Networks – internal groups where colleagues and allies share experiences, provide feedback on the way we do things at Greggs and support one another

• This is a night shift role between the hours of 10 pm – 6 am
• This is a full‑time role, though flexibility may be considered
• We offer as much flexibility as possible in line with the needs of the role to support work‑life balance
• The base location is Gosforth Park Bakery and Distribution Centre, Gosforth Park Way, Longbenton, Newcastle upon Tyne NE12 8DW

• Ensure food safety and quality standards are maintained across the site
• Support managers and operators in their responsibility to Food Safety and Quality
• Evaluate process controls during production to ensure they comply with agreed specifications and procedures
• Complete quality checks in line with product specifications, QAS and organoleptic requirements
• Complete and update the site microbiological, chemical and allergen sampling schedules to ensure safety of products
• Own the management of non‑conforming products, QA Holds and product releases
• Organise and complete raw material intake checks against group specifications
• Complete annual CCP validation checks of all Critical Control Points on site
• Carry out and update audits e.g., BRC Internal audits, Glass & Plastic, CCP, GMP inspections and product & process
• Monitor equipment performance and control through internal calibration of scales and thermometers to ensure compliance
• Assist with customer complaint investigations
• Amend factory process control documentation

• Excellent written and verbal communication skills
• Strong skills in planning, prioritising and organising
• Multi‑tasking and working with multiple priorities at pace, delivering results within tight timescales
• The ability to communicate and influence at all levels
• The ability to build strong cross‑functional relationships
• The ability to work independently and as part of a small team
• Initiative and the ability to see tasks through to completion
• Enjoy being part of a hard‑working team, sharing the same end goal and celebrating results together
• Supportive of an inclusive culture – recognising and valuing that difference is good
• Desire to develop and ready to work alongside great people and have lots of fun on your Greggs journey