Front of House NUFC Women's Training Ground

Job introduction

About the role

At Sodexo we know how important our family of administrators are – keeping our site running smoothly for our guests and colleagues. We have a fantastic opportunity for a Front of House Operative to join our prestigious team at Cochrane Park.

A few things about you

We want you to bring your can-do attitude, flexible approach, and your great reliability with you, when you join us. Don’t forget to bring you excellent attention to detail and exceptional communication skills too!

Being a team player is important, but you’ll also need to be able to work well on your own! Previous experience in a similar role would be ideal, but if you have great people skills, we’d love to hear from you!

Sodexo embeds a strong Safety culture in everything we do. There’ll be company procedures to follow alongside our Health & Safety practises so it’s vital that you’ll champion this.

• Ensure guest requirements and satisfaction are met with the highest level of service throughout the day.
• Maintain a guest-focused approach, delivering excellent service at all times.
• Be prepared and informed for guest requirements during service to provide the highest standard of service.
• Have good knowledge of dishes being serviced and be able to respond appropriately to dietary or allergen queries.
• Serve food and beverages in accordance with company standards.
• Set up dining and service areas before meal periods, including tables, chairs, and condiment stations.
• Monitor stock levels of consumables such as napkins, condiments, and disposable items, replenishing as needed.
• Maintain positive and professional relations with all players, visitors, and staff across departments.
• Promote Sodexo and Newcastle United positively to the public.
  • Prepare service areas and complete all meal preparatory work in a timely manner.
  • Service all meals promptly, minimising disruption to guests.
  • Refresh and maintain front-of-house areas continuously.
  • Use quiet periods to prepare for the following day.
  • Assist with basic food preparation and plating as directed by kitchen supervisors.
  • Operate and maintain kitchen machinery and equipment in accordance with manufacturers guidance, reporting any faults or maintenance as needed.
  • Maintain clear and organised storage areas to facilitate front-of-house and kitchen workflow.
  • Support unloading, storage, and organisation of food deliveries.
  • Assist in stock rotation to reduce waste and maintain freshness.
  • Ensure safe and secure storage of equipment, stock, and catering materials.
  • Assist other departments flexibly to meet business demands and develop skills.
  • Complete any reasonable requests from Senior Managers and adapt to changes as required.

Essential:

• Basic experience in food service or hospitality roles.
• Understanding of food hygiene and safety practices.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team and independently.
• Good physical stamina and ability to perform manual tasks, including standing for long periods and lifting.
• Flexibility to work varied shifts, including early mornings, evenings, and weekends.
• Positive attitude with a willingness to learn and adapt in a fast-paced environment.

Desirable:

• Previous experience working in a sports catering or high-performance environment.
• Knowledge of dietary requirements and nutritional considerations specific to athletes.
• First Aid or Food Safety certification.

• DBS checked.
• £12.60 per hour
• 5 days over 7.
• Many employee rewards, benefits and recognition.