Head of Retail

Retail Director | Cheshire & Merseyside | £60,000 + Benefits

Are you a bold retail leader who thrives on challenge and change? We're seeking an experienced Director of Retail to lead the turnaround of a multi-site charity retail operation and build a profitable, sustainable future. This is a senior leadership role for a proven transformation specialist, someone confident making tough decisions, revitalising underperforming shops, and investing where growth and impact are strongest.

Key responsibilities include:

• Leading and delivering a retail transformation strategy to stabilise, optimise and grow performance
• Taking accountability for commercial results, budgets, KPIs and profitability across the retail estate
• Reviewing the shop portfolio and making evidence-based decisions on investment, improvement or closure
• Driving operational excellence across customer experience, stock flow, visual merchandising and Gift Aid
• Leading, motivating and developing a large paid and volunteer workforce through change
• Ensuring compliance with all relevant legal, regulatory and governance requirements
• Working closely with the executive team to align retail activity with wider organisational strategy
• Acting as an ambassador for the organisation, championing its m...