Retail Sales Assistant

Job Overview

As a Sales Assistant, you're the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it's discovering new products they'll love, or finding the perfect gifts for someone else.

By getting to know their interests or shopping mission, you'll be ready to recommend things that surprise, delight, and inspire them. You'll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life - and that impact… It all starts with you.

Being a Brand Ambassador:
Being a brand ambassador at The Works isn't your job title. It's the way you bring our brand to life every day through the moments you create. It's the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading.

These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you're on the shop floor, in our distribution centre, or at our support centre, you'll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up.

At The Works, we are all Brand Ambassadors.

• As a Keyholder (If applicable, see the 'Keyholder Responsibilities' section below), you'll open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs. Stay informed about promotions, products, and services to help customers make informed choices. Be a brand ambassador-positive, professional, and passionate about what we do.
• The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

For Keyholders: experience with store opening/closing and basic supervisory responsibilities

8 hour contract

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can‑do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast‑paced, high‑volume environment.

Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become.

So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

Our Perks are 25% colleague discount, exclusive double discount days, MyWorks access to online discounts across hundreds of retailers, family‑friendly leave (enhanced maternity, paternity and adoption pay), holiday 28 days including bank holidays or 33 days including bank holidays for Deputy and Store Managers, Can‑Do Academy training, Stream early access to 50% wages as you earn it, Share Scheme, 24/7 support through partnership with Retail Trust Charity, healthcare cash plan, and other schemes such as long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we'll be happy to help!